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Residence Inn Phoenix

3.0 of 5
8242 N Black Canyon Freeway, Phoenix, AZ 85051 (North Mountain)
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Residence Inn Phoenix
Ranked #80 of 177 hotels in Phoenix
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57 reviews from our community

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Date Rating
Kingman, Arizona, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 June 2013

We had an excellent experience here. the room was clean and the staff was friendly. Also despite being next to the highway the noise level was not that bad at all. This place is excellent for families as well because there is a pool and a playground on property. Like many reviews before have mentioned this place is in a... More

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See 3 more reviews by ADT1983 for Phoenix
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
11 June 2013

Thank you so much for your great review on Trip Advisor! We know you have choices when staying at hotels in Phoenix, so we ae thrilled you chose to stay with us! Hopefully we see you next time you are in town! Thanks again and take care! More

Taylors, SC, USA
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 June 2013

If you are looking for a great place to stay near Phoenix Metro Center, this is it! The neighborhood is a bit shady, but the Residence Inn has managed to isolate this property from the surrounding troubles. You will enjoy your stay here. First, it is in a somewhat seedy part of Phoenix. I wanted to go for a run... More

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See 10 more reviews by clkend for Phoenix
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
11 June 2013

Thank you so much for your very extensive review of our property. We strive each and every day to make sure the hotel and service are to levels unmatched, so we always appreciate the recognition of a job well done. We hope to see you the next time in Phoenix, thanks again for staying! More

los angeles
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 27 May 2013

Excellent property. Friendly staff as well. The room was completely renovated and had everything you would need for a few days stay. I met my sister there who drove down from the grand canyon. I chose this property because it is close to the airport (for me) and easy access back on to the 17. Excellent breakfast. There is a... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
11 June 2013

Thank you so much for your great review on Trip Advisor! We know you have choices when staying at hotels in Phoenix, so we ae thrilled you chose to stay with us! Hopefully we see you next time you are in town! Thanks again! More

Des Plaines, Illinois
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 26 May 2013

We chose this property to be close to relatives we were visiting and had a good 2 night stay. It took a little getting used to the one-way frontage roads to get to the hotel. Our 1st floor room was good, clean, and away from the highway so quiet. The breakfast area could use some expanding for a property so... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
10 June 2013

Thank you very much for your kind words about our hotel. I have reviewed your suggestions and as always will continue to put them into ideas or training opportunities with the staff to continue to make our hotel the best of the best. Thank you again for staying, we hope to see you again in the near future. More

San Diego, California
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 20 May 2013

We arrived at the hotel around 9PM after a loong drive. We were staying just 1 night and our needs were simple ... a comfortable sleep and good breakfast next morning. Location: The hotel is located north of phoenix (we chose it as it will be closer to our destination next day - sedona). Hotel is right on the freeway,... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
21 May 2013

Thank you very much for your kind words about the hotel overall! We hope to see you next time you decide to come to Phoenix, we would love to have you back! Take care and see you soon! More

Eilat, Israel
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 8 May 2013

I ordered a one-bdrm suite, and found the living area really claustrophobic. The living area had been renovated with a new modern-looking seating arrangement that was too soft and generally uncomfortable. The mattress was awful- too soft. The worst thing was the new light switches (not all of which worked) that had a motion sensor to shut lights off automatically.... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
9 May 2013

Thank you for reveiwing our hotel on Trip Advisor, we appreciate the feedback any way we can get it! I am sorry your stay was not satisfactory, we have recently went through a renovation which was focused primarily on the comforts of home that we felt the guests would enjoy. As we try and satisfy all guests needs with the... More

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 May 2013

We arrived late in the evening and the 2 bedroom loft was no longer available. They put us in a 2 bedroom suite instead, which was even better. We were traveling with my elderly parents and it allowed us to stay close to them and still have privacy. The room included a nice living room where we were able to... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
9 May 2013

First off, thank you so much for your review on Trip Advisor! We always appreciate feedback in regards to the hotel and the staff/service so thank you for taking the time! We are very glad you enjoyed your trip to Phoenix and most importantly we are glad you enjoyed your stay with us! We really hope we see you again... More

denver, co
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 May 2013

Filled with people going to spring training. Very nice and helpful staff. Room/suite spacious and clean. Good kitchen for a quick in-room meal. GREAT PRICE for the accommodation. Bed was comfortable. It's near the highway, but I found the room quiet enough. Breakfast is very adequate. I would stay again!

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
3 May 2013

Thank you very much for your kind words about our newly renovated hotel! We do stay very busy during Spring Training time which is March in Phoenix, so even with this high amount of guests I am very happy to hear you had a great stay! We look forward to you hopefully joining us again in the near future, or... More

El Paso, Texas
1 review
3 of 5 stars Reviewed 15 April 2013

Great room. Penthouse suite. Room was large and clean. Everything was new. Beds were good. A/C was ice cold which you need in Phoenix. Breakfast was good. Great Location. Now the bad part. People at check in were not friendly at all. First day the toilet backed up. I reported it to the front desk. Two hours later nothing had... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
17 April 2013

First, thank you very much for staying with us. We know you have choices when staying in Phoenix and really appreciate you choosing us. Having said that, I did review your comments and wanted to apologize for the un-welcoming arrival you obviously had when getting here. We are in constant training of our front desk and housekeeping staff, so want... More

Redondo Beach, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 14 April 2013

It's been a while since a property has not met my expectations and unfortunately this was it. When my family checked in, we were greeted with the news that the 2BR wasn't available as the room was still occupied. They put us in a 1BR penthouse with a loft and no privacy for either couple. Not sure why the hotel... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review
17 April 2013

I do want to start by thanking you for responding on Trip Advisor, we appreciate all feedback and even though we strive for great comments all of the time we do also know it's important to hear from any guest that is not pleased with staying here. I do agree with you that the hotel should have communicated any room... More

 
 
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Additional Information about Residence Inn Phoenix

Also Known As:
Residence Inn Phoenix Hotel
Residence Inn Phoenix Hotel Phoenix
Phoenix Residence Inn
Residence Inn Phoenix Arizona
Address: 8242 N Black Canyon Freeway, Phoenix, AZ 85051
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Best Value Hotels in Phoenix
#50 Family Hotels in Phoenix
Price range (per night): S$97 - 135
Hotel Class:3 star (3*)
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Residence Inn Phoenix
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