There are no changing room/toilet facilities in the gym/lap pool area. Once the overpriced spa closes at 8pm if you are in the gym/pool and need to go/change you have to walk into the main building and across the entire lobby to the nearest facility. The clueless concierge had no idea about this. Collect your free gift?? It's a 50...
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Second stay at this property, and whilst it does tend to get more than its fair share of the dockers & sportcoat convention crowd, for a large resort it manages to provide good, consistent service. Rooms have been updated since our last visit and are reasonably large and well appointed with the usual excellent Westin Heavenly bed. The main reason...
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We've stayed at the Westin several times each summer for the past 5 years. The hotel, pool and staff are awesome. If you eat dinner at one of the restaurants in the hotel, your kids get to stay in the kids club free. Our daughters love the kids club and the activities they get to participate. We are planning to...
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My reaction to the Westin Kierland was: 'eh. I wasn't nearly as impressed as I thought I would be. Westin has an amazing reputation, and I left this resort wondering how and why.
Service in the hotel was mediocre at best. I had requested a feather-free room, and found when I checked in that it was full of feathers. It...
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I just spent 3 nights at a conference at the Westin Kierland Resort. Overall, the facility felt clean and fresh, and was located in a great area in walking distance to shopping and more restaurants.
Although I was booked as part of the conference, they provided SPG platinum benefits at checkin. I received an upgrade to a high level room...
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We always love hearing from our SPG guests, as well as TripAdvisor Senior Contributors! Thank you for taking the time to provide your feedback. We hope to welcome you back to our property, but next time while you're on vacation.
Best,
Stephanie Dowling
Director, Public Relations
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My husband and I recently enjoyed a 3 night stay at the Westin Kierland for a conference that was held here. It is a beautiful oasis spread out in the Arizona desert with comfortable rooms and good service. If you have kids, this is definitely the hotel for you! They cater to families, so expect lots of kids and activities...
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You really took advantage of some of our best experiences! We're so thrilled you enjoyed your stay and enjoyed a few of the many signature experiences we offer at our property. Thank you for sharing your feedback with other travelers on our behalf. We look forward to welcoming you back to our property.
Sincerely,
Stephanie Dowling
Director, Public Relations
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I just got back from a girls weekend at the Westin Kierland, we had no major issues but nothing was stand out either. The hotel is nice and comfortable but extremely over priced for what you get. The pool was only ok, food at the pool was all very greasy and unhealthy. There was just nothing special to justify the...
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Dear guest,
We appreciate your feedback of our property and are very surprised to hear it wasn't what you had expected. The feedback you've detailed is not up to our standards and not what we usually get to hear from our guests. We hope we get the chance to make it up to you and show you the many amenities,...
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There's no doubt this resort is beautiful and if you're going for a golf game or to check out the spa, you'll (probably) have a good time. However, if the purpose of your trip is a nice one-night or weekend getaway, go somewhere else! For what I paid for this room (in the few-hundred dollar range, and that was at...
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We're disappointed to hear your feedback of our guest rooms was less than exceptional. We welcome our guests to call us, at any time of day or night, to request whatever items you need in your room during your stay. Every traveler is different so we've set up our Service Express team to be there for you any time, any...
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What a wonderful find! From our arrival to departure, everything and everyone was first rate! Our room was lovely, food excellent and service great. Huge thanks to Pat ad the girls at the Kids Club. Our daughter enjoyed exploring and receiving pins on her lanyard, and the Digital Kids Club movie making was briliant! Can not fault this place!
Thank you for your kind words about our FUN team, with special mention of Pat, one of our FUN Ambassadors. We've shared this with our team and are all so thrilled your family took advantage of our programs.
Hope you can come back again soon!
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After much research we opted to travel to Scottsdale for a 5 day get away and choose to stay at the Westin Kierland. Regrettably so. Upon arrival there were masses of kids running throughout the lobby, screaming and climbing in the water feature. I am not sure if I should have been more appalled that their parents were allowing them...
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Dear Guest,
We are beyond disappointed that this was your experience and the lasting impression you have of our property. We take great pride in managing and upholding the integrity of our guest's experiences while with us, including the pool experience. We do not allow individuals at our pool who are not guests of the Resort and make it a...
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360 Reviews
348 Reviews
