A group of people took an overnight trip to this casino, the trip was planned 2months in advanced and the trip was a two an a halfs. Some people on the bus were in there older yrs. an of course the trip was tireing but they took the trip non the less. Arriving at the casino/hotel we were made to...
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I appreciate you providing feedback on your experience. Although standard check-in time at our resort is 4:00pm it sounds like an early check-in time arrangement would have been more appropriate for your group. Our casino is about a minute walk from the Resort and we do offer shuttle service right to the main entrance for our guest’s convenience. I apologize...
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We travel several times a year for business and pleasure. When we arrived, I was told we could not check in without paying a $25 "early check-in fee" because it was not yet 4:00pm. When I inquired as to the justification for the fee, I was told that they had heavy checkout this morning, resulting in the necessity of extra...
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I am sorry that we didn't meet your expectations on this vist. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. I look forward to welcoming you back as our guest soon. I appreciate your feedback.
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If eating at the restaurant do not give your room number if you are planning on paying at the time. I paid by Visa in the restaurant and then was also billed to my room. I complained upon check out and they removed it but then they billed it again after I left using my Visa on file without authorization.
I wanted to offer my apology for your billing experience in our restuarant. I have discussed your concerns with the appropriate employees and can assure you that this issue won't occur again. Please feel free to contact the resort directly for the resolution on the bill, as we want to ensure it corrected for you. Thank you
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Stayed at this hotel for a business conference. Expected a full service hotel and was very disappointed. Not much for meals or salon service. Had to go outside to get my hair done. Too far away from everything! At least 45 minutes or more. Expect $75 cab ride. Expensive. Quiet, but boring. Basic rooms, spa very lacking in what they...
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I am so disappointed you did not have a good time when you stayed with us. Our staff has been alerted to your issues and concerns mentioned. Rest assured they have been addressed. I appreciate your feedback and hope that we can get you back to the resort to experience the amazing service we pride ourselves on. Thank you.
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The reason for my stay at this location was because my daughter had a dance convention and conference for the weekend. My husband originally thought this was a great location and we switched our reservations from lower priced Holiday Inn to stay here. I thought sleep number bed, casino, 5 restaurants, right on property with the convention, how great was...
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I take it personally when our guests don't have a terrific time and I apologize on behalf of the entire resort. It sounds like there were a few challenges when you were here with your conference. I have made our conference services team aware of your concerns. I am appreciative that you not only mentioned your challenges but the positives...
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The hotel is located at the Fort McDowell Casino and has easy access to the casino but the resort itself feels self contained with nice pools, a hot tub and restaurant. The staff is friendly and helpful. Couldn't have asked for more!
Thank you so much for your comments. It sounds like you had a great time at the resort & casino. Congratulations on your winnings in the casino. I'm looking forward to you staying with us once again.
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Loved this hotel! Stayed April 3rd-6th, and couldn't be more happy! The restaurant was delicious, and we actually won at the casino! The staff was very attentive, the rooms were up to date, and the scenery was amazing!!! The only negative for me was the bed- It was way too hard for my liking but all of the positives outweigh...
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If you want to stay in scottsdale then this is not the place for you but if you are looking for a laid back quiet peaceful site with both golf and a casino then this location is great.it is near a major road and if you do not mind driving then seriously look at this place. The rooms were good...
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Good food - even if it's a little on the pricey side. Good food is also available i9n the Casino and the price in there is a lot more affordable.
We travel to Phoenix for Spring Training every year. Yes we could have stayed a lot closer to the ballparks but we wanted a nice quiet atmosphere. We selected the right property. The resort was beautiful and serene. The staff was extremely friendly and helpful every step of the way. The two pools are beautiful and tranquil. When I travel...
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348 Reviews
615 Reviews
