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BEST WESTERN PLUS Tempe by the Mall

2.5 of 5
5300 South Priest Drive, Tempe, AZ 85283
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BEST WESTERN PLUS Tempe by the Mall
Ranked #3 of 47 hotels in Tempe
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229 reviews from our community

Traveller rating
    117
    79
    21
    3
    9
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Families
52
 
Couples
82
 
Solo
27
 
Business
42
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sierra Vista, Arizona
Top Contributor
104 reviews 104 reviews
13 hotel reviews
Reviews in 40 cities Reviews in 40 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 10 June 2013

My husband and I stayed here when visiting a friend in Phoenix during spring training. The lobby was really nice and had a banner up with all the teams names which I thought was kind of fun. This was a very nice hotel with a lovely room and great service. The staff helped us with directions and answered all our... More

Was this review helpful? Yes
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
13 June 2013

Hello, It is great to hear that you enjoyed your stay with us and would return. You had valid questions and that is what we are here for and want to help. Thank you for your kind review of our breakfast and staff. We look forward to seeing you again soon. Sincerely, Diana Rodriguez Assistant General Manager More

1 review
5 of 5 stars Reviewed 7 June 2013

Review collected in partnership with Best Western

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BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
16 June 2013

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Arizona
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 June 2013

Very convenient location and excellent staff. Airport shuttle drivers are extremely helpful and very pleasant. Good breakfast buffet included. Our morning airport departure was very early. They had a bag breakfast ready for us to take along on the shuttle - how thoughtful! Nice property.

Review collected in partnership with Best Western

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BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
7 June 2013

Hello and thank you for your kind review. We appreciate your comments on our staff and breakfast. We are pleased that our to go breakfast bag worked out for you on the day of your early departure. It was requested by some of our other guest before and it seems to have worked for many others, including yourself. Thank you... More

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 30 May 2013

This is probably our 10th stay at this property and each time we love it - from the nice and friendly staff to clean and nicely decorated rooms - A+!!! Every time when visiting family in AZ we try to stay there as many nights as possible (minus the night before flight). The outdoor pool is super nice. I forgot... More

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BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
3 June 2013

Thank you for your loyalty and repeated business. Hopefully you are receiving points with your stays, since you have stayed frequently. We are pleased that our staff was able to help you out with your boarding pass, it is much more convenient to have it printed prior to getting to the airport. In regards to your son, that is really... More

Aztec,NM
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 30 May 2013

When I first booked our room I accidentally used the wrong date. Since it was a couple of days after that date when I noticed it, I called Best Western Customer Service. The man that I spoke with talked to JESSICA. She reversed my charges and I rebooked for the correct date. When we checked in, Jessica was there and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
17 June 2013

Hello Doug, We are so glad that the Urgent Care was close by for your situation. We are also happy that your reservation was taken care of by Jessica and that you will stay with us again. We look forward to seeing you soon. Thank you, Diana Rodriguez Assistant General Manager More

Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 27 May 2013

Just as the previous review states, all was just fine with this hotel but the staff is what is outstanding. Everyone was friendly and said hello, we felt very welcome here. Larry, the front desk supervisor, is huge asset to Best Western and a huge shout out to him for making our stay so comfortable. We did have a few... More

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See 2 more reviews by memphis59106 for Tempe
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
29 May 2013

Thanks for the great response! Larry sure does appreciate your compliment and our staff is very happy to know that you found them outstanding. We look forward to having you with us again soon. Please check in with us on Facebook for any specials we may be holding during your future stay. Thank you for choosing to stay with us.... More

Pasadena, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 25 May 2013

Jerrold Williams has trained his staff to the level of a Ritz Carlton. Great location for baseball spring trainning. While the rooms are fine, the breakfast is fine, its the friendly staff that mkes this hotel a excellent choice.

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BWT03144, General Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
27 May 2013

Thank you so much for the great review. Our team appreciates the compliments because we strive to deliver the best customer service to our guests, everytime. I also want to personally thank you for your praise, it means a lot. Please visit us again soon. Sincerely, Jerrold Williams General Manager More

Odenton, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 May 2013

Great stay. Clean hotel and rooms one of the best I have ever seen. Nice clean pool area. Good breakfast with nice selections. Comfortable beds. But most importantly friendly knowledgable staff. Always a friendly hello.

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BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
8 May 2013

Hello Barb C, Thank you for telling us about your stay. Our staff appreciates the compliments, as do the rest of our staff who help maintain all of the areas you complimented. We always do our best to make our guest feel that we care, so hopefully we did that for you and you will be back to visit us... More

Mansfield, Massachusetts
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 May 2013

We spent a quick night here after touring Southern Arizona so we could be near the airport for our very early AM flight. We thought the hotel was clean, and that the employees were very friendly and nice. The pool was nice as well. The bed was a little hard, but it was OK for the night.

Was this review helpful? Yes
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
6 May 2013

Hello and thanks for your feedback. We appreciate the time you took to respond regarding your stay. It is great to know that you enjoyed your stay. Our apologies for the mattress feeling hard. We recently replaced many of our mattresses and being new, they may feel a little hard. We hope you will visit us again soon. Thank you,... More

seattle
Top Contributor
95 reviews 95 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 29 April 2013

There were many business people in the hotel. The Breakfast was good. There is a walmart a couple miles up the street and a costco's. This hotel offers 24 hr shuttle service to the airport. The only complaint was had to get the key rekeyed 6 or 7 times before they finally figured something was wrong. The pool attendent said... More

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BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review
1 May 2013

Hello and thank you for your review. I wanted to first apologize for the key challenges we were having during your stay. I also apologize for having to balance out the PH of our pool while you were here. We do like to make sure our pool is at it's best for our guest. As far as the dispensers in... More

 
 
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Also Known As:
Best Western Plus Tempe By The Mall Hotel
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western
Address: 5300 South Priest Drive, Tempe, AZ 85283
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Tempe
#7 Business Hotels in Tempe
Price range (per night): S$88 - 132
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 158 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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