upon arrival we had smiles and free drink coupons for every night you stay,also the breakfast was of choices-Cereals,fruit,waffles,eggs,sausage,ham,breads and jelly& coffee and tea 24 hrs-A Big thank you too Adrian,and Sam=Sam you saved me-Sam knew i had a flight in the Morning and i had Heartburn that would light up Cleveland, Sam went and found me some Pepto Bismol,i... More

Despite the name, there is nothing "Quality" about this dump. There was visible termite damage on the bathroom wall and ceiling and there was no cold water coming from the faucet. Only very hot water. In Arizona. Go figure. We checked with our friends next door and they too experienced the same lack of cold water. There are plenty of... More

Great family service again! I stayed her on a pleasure trip finally for dinner and a concert downtown. The room and overall hotel facilities were great as usual, I needed a ride to the light rail to get downtown and they were more than happy to go out of their way to oblige me. I had an excellent time in... More

I) Preamble Since I started going to Phoenix in 1994 (now I go every time that AA runs a Miami-Phoenix super sale for around $300 RT) I usually stay on Van Buren Street because, although that is not a fancy neighborhood (that’s a euphemism...), it is the most convenient location if you don't have a car. Bus No. 3 runs... More

We arrived at 11pm recently, and called the Quality Inn for a pickup. Their website advertised 24-hour airport shuttle - this is why I picked them. We waited 30 minutes or longer, on a noisy median with cars, buses, vans in several lanes arriving on both sides. I almost got sick from the car fumes. Shuttles from other hotels arrived... More

Stayed there middle of march. When I reserved the room I was told I had reserved a room where I could see my door by the pool. When I arrived I found out my room was on the complete other side. No parking left, had to park next door. I had made it pretty clear I would be using the... More

Besides the fact that the room was not very clean, we had to stay awake most of the night because of a bunch of bickers that rented a portion of the hotel. The staff would not take the necessary steps to make correction perhaps because they were afraid of them. If you don't mind staying awake most of the night... More

We stayed in this hotel March 15, 2013 and it was nasty. The carpet was discusting. It had huge stains all over it and there was food on it. We have stayed in Quality before and while they are not a top hotel they have always been ok. The name Quailty should be removed from this place. It was just... More

We stayed here one night after a late night flight. It was fine for a night. The front desk folks were pleasant. The breakfast lady was very helpful. The room was a little sparse but clean. The breakfast was just right for me. (Bacon and eggs.) The bed was comfortable. There were gorgeous blooming trees around the pool.