Thank you for your feedback. Our classic rooms are all car park facing and as you have said, there are some air conditioning units at the back of the hotel, however, these should not cause any disturbance and I was pleased that you reported this to be the case. Upgrades to executive river facing rooms are available at a reasonable... More

I am disappointed to read your comments. Firstly, the £3 charge is only for guests choosing to pay by credit card and not for those paying by debit card, cheque or cash. We have chosen this route in order to pass on a charge which is applied by the banks to ourselves and give our guests the option of how... More

Thank you for posting your feedback following your recent stay. Walking by the river is idyllic. I had the opportunity run the Water Aid Half Marathon last weekend and I can verify that the scenery and tranquillity of the Thames is breathtaking! I hope that we can welcome you back again in the near future. Kindest regards Gaius Wyncoll General... More

Thank you for taking the time and trouble to share your experience at the hotel. I am sorry that we did not have your room ready when you arrived. At the weekends, when the allocation of rooms is very specific, it is more difficult to change the allocation to a clean room, although we make every effort to do so.... More

Thank you for your feedback. We aim to be a friendly and welcoming hotel and the setting is beautiful as you say. I look forward to meeting you on your return. Kindest regards Gaius Wyncoll General Manager More

I am really disappointed to read of your experience on this occasion. It is clear that we did not handle this situation well and I will be investigating this further as this is by no means our normal standard as I know you can appreciate. It would appear that we did not provide sufficient sandwiches when we first brought the... More

Thank you for your kind comments and the additional room tips. I am glad that you want to come back again. For guests who are mobility impaired, we do have ground floor bedrooms, however, it is necessary to come outside in order to access the restaurant and bars without using stairs. We will offer every assistance and of course, allocate... More

Thank you for sharing your experience and you advice to book a river facing room. This is always worthwhile, especially when you are staying a couple of nights. Our two night stays are generally less expensive and stays on a Friday and Sunday will generally be less expensive than a Saturday one night stay. Alternatively, book mid week during the... More

I am sorry to learn of your recent experience. This is most disappointing and unusual feeback. I would ask that you contact me directly so that I can discuss further. Without further detail, it is difficult to identify where you felt the food was less enjoyable. In contrast, I received a compliment on our Sunday lunch saying that it was... More