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Caledonian Hotel

2.0 of 5
Quay St., Ullapool IV26 2UG, Scotland
Hotel amenities
Caledonian Hotel
Ranked #6 of 6 hotels in Ullapool
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236 reviews from our community

Traveller rating
    22
    63
    55
    47
    49
See reviews for
Families
24
 
Couples
123
 
Solo
17
 
Business
5
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Perth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

Having booked a four night break more than five weeks in advance and requesting a harbour view, I was somewhat surprised to be directed to a room overlooking the dining room! A very unhelpful receptionist advised me that the hotel was completely full and there was no chance of a room with a view....my daughter called reception from her mobile... More

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
20 May 2013

Thank you for taking the time to post your comment on trip advisor both good and bad are welcome. We aplogise for the unhelpful member of our team and are glad that you eventually enjoyed your stay and we look forward to seeing you again. Thank you More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 May 2013

We only booked this because we had trouble gettinga B&B and we regretted it the moment we walked in the door. From the unwelcoming receptionist to the dirty room that had incomplete repairs to the wet linen on the bed, to being in a room that was miles from any external door with no baggage help and 4 fire doors... More

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
18 May 2013

Thank you for posting your comments on trip advisor they are very much appreciated. We are sorry that you did not have a pleasant stay and that nothing was to your liking and that we let you down in so many areas. I have discussed everything that you have brought with each head of department who will take the corrective... More

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1 of 5 stars Reviewed 13 May 2013

The reception was nice, very traditional neat and tidy and that is that...... tatty, dirty looking cold corridor to our room which was exactly what our room was like. tatty, dirty, wallpaper coming off the wall, paint peeling dirty scuffed skirting boards. horrid bathroom, paint peeling ,dirty grouting and the bath looked so bad we wore flip flops to shower.... More

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
16 May 2013

Thank you for taking the time to post your comments, On behalf of myself and the team we are sorry that you did not enjoy your stay with us. I assure you we have taken the corrective action that is required to ensure every thing is a lot better. Once again thank you for your comments More

Inverness, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013

Fantastic value for money.. hotel was basic but that is what I expected at that price ,room was clean, the only Issue was the incredibly squeaky floorboards from above ... The staff were friendly and helpful...

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
12 May 2013

Thank you for posting your kind comments on trip advisor, we have taken them all on board. We are currently dealing with the squeaky floor boards on squeak at a time!! More

Motherwell, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 10 May 2013

went on caledonian coach tour to this hotel early april 2013 we found the hotel offered good service, the bedroom was comfortable, with ensuite facilities the food was very good and all the staff we very pleasant so all in all a nice hotel and good value for money

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
12 May 2013

Thank you for taking the time to post your comments on trip advisor, they are very much appreciated and we look forward to welcoming you again. More

Warwick, United Kingdom
Top Contributor
76 reviews 76 reviews
75 hotel reviews
Reviews in 64 cities Reviews in 64 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 18 April 2013

Great external facade and smack in the center of town. When coming into Ullapool on the afternoon ferry from Stornoway it's very easy to find and plenty of parking around the back. The inside feels a bit of a let down though, run down corridors and rooms that are definitely in need a refurbishment. Price was good, so fair value... More

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Andrewmac123, General Manager at Caledonian Hotel, responded to this review
22 April 2013

Thank you for your recent comments posted on trip advisor, we have taken your comments on board, discussed them with our maitenance department and the management company that run the hotel. Once again thank you for your comments More

Aberdeen, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 12 April 2013

To be fair we did look for a cheap hotel and that is what we got. The room itself was fine comfortable beds, warm and a good shower. The communal areas on the other hand....the lounge area had been modernised and had nice furnishings but if they could somehow break up the space better it would be an improvement. The... More

Was this review helpful? Yes 2
See 2 more reviews by shonaf186487 for Ullapool
Andrewmac123, General Manager at Caledonian Hotel, responded to this review
16 April 2013

Thank you for your recent review posted on trip advisor, Thank you for your comments concerning the rooms. Our corridors are part of our future re-decoration plans as will the rooms. With regards to theevening menu - we have a set menu in place as well as a multi choice menu with a minimum of 4 starters 8 mains and... More

Blairgowrie, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 April 2013 via mobile

We stayed for three nights at the end of February this year, and this is the third time we have stayed here. The meals were excellent, and the breakfast certainly kept you going all day! The room was clean and comfy but a bit dated but I have read the other reviews and see that a refurbishment programme is on... More

Was this review helpful? Yes
Andrewmac123, General Manager at Caledonian Hotel, responded to this review
8 April 2013

Thank you for posting your kind comments regarding the rooms & meals. We do have a refurbishment programme that has started and is a continuing process. Once again thank you for your comments More

Bellshill
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 April 2013

Big & busy. The bar was a wee delight with the accordion player keeping us all entertained. Room was warm, clean, bright & spacious & the breakfast excellent. A bit of a maze to get around but the staff were eager to help

Was this review helpful? Yes 1
Andrewmac123, General Manager at Caledonian Hotel, responded to this review
6 April 2013

Thank you for taking the the time to post your kind comments, we look forward to another visit from you More

Burnley, Lancashire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 April 2013 via mobile

Me and a friend checked in for one night, nice clean rooms, beds are very comfy (comfier than the beds we had at the 3 and 4 star we had the two nights previous). The bathroom, basic design but clean. Tea and coffee in the room. Mounted TV also! The 1 problem I had with our ground floor twin room... More

Was this review helpful? Yes
Andrewmac123, General Manager at Caledonian Hotel, responded to this review
6 April 2013

Thank you very much for your kind comments the are greatly appreciated, we are trying to come up with a plan but looks like at some point we will have to lift every carpet and replace a lot of floor boards. Once again thank you for taking the time to post a comment. More

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Additional Information about Caledonian Hotel

Also Known As:
Caledonian Hotel Ullapool
Address: Quay St., Ullapool IV26 2UG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Ullapool
Amenities:
Free Parking Pets Allowed Restaurant
Hotel Style:
Ranked #6 of 6 hotels in Ullapool
Price range (per night): S$113 - 221
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The oldest hotel in Ullapool, a stunning village on the west coast of Scotland, the Caledonian overlooks the harbour and colourful fishing boats nestled on Loch Broom. As a location, Ullapool is ideal for exploring the West Highlands including Loch Maree, Lochnivar, Gairloch and the Corrieshalloch Gorge. The Caledonian combines the character of a traditional West Highland hotel with contemporary facilities and high standards anticipated by today's traveller. The property has 83 en suite bedrooms to choose from, the majority offering guests splendid views of the harbour enclosed by the magnificent Assynt and Sutherland mountains for which the area is famous. ... more   less 
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Caledonian Hotel
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