For that price I am expecting clean rooms and service that is working. TV broken, Telephone broken, wall with mold and bead coverage so disgusting dirty. Luckywise the inoffical rate compensates all this.

I have stayed at Numerous JW Marriott's and they are all top notch hotels in excellent conditions and of the highest quality.... The JW in Caracas is a long way from what I would expect from the JW brand... For example, I was upgraded to a suite and it was lackluster. Curtains did not close in my room so at... More

The staff is wonderful, nice welcome and treatment during the stay. The room (619) has a good size and comfortable marble bathroom. However, it smells humid and the mattress needs to be replaced. The coffee shop does not open until 8am, even though the schedule says 7am. ( the new labor law.) The brochure indicates they have a Sushi Bar... More

I am in the hotel now after an OK night's sleep - one of the only easons I gave it even two stars is the beds are still nice. However,when I walked in the room, the curtains had fallen down and were balled up in a corner and the rest were hanging at a sorry angle, ready to fall if... More

The hotel is not bad. The pool is somewhat and nice and so are the rooms, but the restaurant has the worst food I have ever had (I'm not kidding). I've tried every single item on the not very extensive menu and some dishes were unedible. I have to stay there for business, but now I never eat there except... More

Spent two nights there, country in mourning so spent whole time in hotel. The room good and bed excellent. Only one lift worked in my section, other one stuck coincidentally on my floor. The working lift was overworked and frequently doors went into rapid close mode. Several times had to get in the way of the door to prevent elderly... More

Pro: Location, Breakfast, Bar Food. Cons: Expensive, Outdated. The staff does try its best with what they have. front desk is a mess with complaints form all over. Across the street they have a bar with some live music. Food is real good and nice music to keep you entertained. I will be looking at other options on my next... More

Can't think of many things positive about this hotel. It's dated and a complete rip off. Only one restaurant open despite advertising two. Lifts are very noisy and kept me awake all night. Prepaid for the rooms but then told on checkout that the rate had changed and we had to pay about 15% more!!!!! One to avoid in my... More

This can not be JW Marriott Hotel. It is so outdated and rundown place. Water leaks from the ceilings. You can see and smell mold. I had a executive lounge access. This executive lounge is a joke. I feel sorry for the folks working at this Hotel, since some of them tried very hard to support us with whatever little... More