Restaurant service has a lot of opportunities for improvement . Buffet is not good for its price

Had to stay at this hotel for a bussines certification, so didn't pick it myself. Everytime i need to go to Caracas i usually stay at the Rennaisance in Altamira. Check in was quick, i was given a room in the 5 th floor, the room has a good size, very clean, modern, kingsize bed, view was stunning! The restroom... More

We stayed here only for one day and night between flights. The location close to the airport is great. We did not go to Caracas since its far away from airport and we were warned about it. We were told the free shuttle from airport to hotel runs every 20 minutes. We waited 45 minutes, and during that time we... More

Do not expect top class hotels in venezuela so what is considered 5stars here probably could be 4stars in Europe or sometimes 3stars also. To make it shorts according to my hotel experience consider the following. Positive Bed firms enough and comfortable pillows Breakfast (huge variety of food, specially savoury compared to other hotel in CCS) Pool area (large and... More

Dear GM, I knew your Hotel since 1993 and I just stay this time 4 days&3nights and I would like to share with you that many Department might be imporve them guest service. Reception staff are not enought to offer a quick check/in.... I took my BF. at 6.54am and no eggs,no bacon, the pastry have a old tast, fruits... More

I spent a couple weeks last fall (2011) in the Eurobuilding in Caracas. This is NOT a city that you would want to walk down the streets in, so picking a hotel in a safe place may be the place you spend most of your time in. The Eurobuilding is a very nice hotel. It is up to American standards,... More

We recently traveled to Venezuela for a wedding and chose this hotel as it was close to the wedding venue. Although there was a bit of a mix-up at check-in it did get sorted out and we got a bigger suite as an excuse, which came in very handy as we were traveling with two small children. We just loved... More

Overall the hotel facilities area very good. The quality of the food is very good. Housekeeping does a very good job. My only complain is the customer service in two areas: 1-the reception: had to wait 15-20 minutes to do the check in and the check out as they only had two persons on the counter. Something you might not... More

I have traveled to 80 countries around the world and never had such a terrible experience in trying to make reservations. The website kept giving the wrong rates, duplicated bookings when trying to amend them and when calling from overseas, I spent at least 10 minutes on hold each time (this added up to more than one hour on hold).... More