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All 15 Pontianak hotels

Mercure Pontianak

4.0 of 5
Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
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Mercure Pontianak
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Hotels.com Travelocity Mercure
84%
Ranked #4 of 15 hotels in Pontianak
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117 reviews from our community

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Date Rating
Jakarta, Jakarta Raya, Indonesia
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

I have tried several hotels around Pontianak during each business trip, and so far this hotel has provided the best experience. Firm beds, pretty good breakfast (a good variety), and very helpful and friendly staff. Location is great as it is next to the mall and the hotel is located on the main road so it's real easy to find.... More

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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 19 May 2013 NEW

no spa room, the water is extreme bad...yellow colour...and no enough drink bottle, the breakfast very standard, the taste so so average hotel anda room....nothing special...the lift no smell... the food is cold

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MercurePontianak, General Manager at Mercure Pontianak, responded to this review
20 May 2013

Dear Mr. Yohanfengsui, Thank you for giving your time to share your experience of stay in Mercure Pontianak. We are really surprised when receiving this comment, because this is the first comment/review that tell us about this where our breakfast is the most complete and more variant among all hotel in town, and the water condition is in a good... More

Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

I stayed for a week in this hotel for business trip and it was lovely, the hotel was near to the exhibition place, very convenient when you need everything pronto, Garuda airlines office was just around the lobby if you need to check in. My room was nice, but the sink was leaking, so i had to brush my teeth... More

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See 2 more reviews by Putriyanadi for Pontianak
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review
20 May 2013

Dear Mrs. Putri Yanadi, Such a pleasure to know that you were happy to stay with us, but we do apologize also after we read your comment that you had bad experience in the bathroom. We certainly concern about your satisfaction, and really sorry because this comment didn't come up to the management neither to our staff during your stay... More

Bandung, Indonesia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

It was my first time to be in Pontianak for business andI found Mercure Pontianak is located at the main road and not so far from Airport. Room was nice and clean. Breakfast was not bad, I like those local foods served. Overall, recommended!

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See 2 more reviews by Sugai for Pontianak
MercurePontianak, General Manager at Mercure Pontianak, responded to this review
13 May 2013

Dear Mr. / Mrs. Sugai, I appreciate very much for your feedback shared during your stay at Mercure Pontianak. We would like to welcome you back in your next visit. With kind regards, Dona Yohana General Manager More

Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

I've stayed here several times for business over the last year. The hotel is an excellent location near the universities and provincial government offices. The hotel room is large and comfortable. I would suggest they get nicer towels though. The restaurant is great with an excellent selection for the breakfast buffet and a nice variety of Western and Asian for... More

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MercurePontianak, General Manager at Mercure Pontianak, responded to this review
13 May 2013

Dear Sir / Madam, First of all I would like to thank you for your time spared to write and share your experiences in this media. I appreciate it very much. To bring a satisfaction is our commitment to all of our guests. On top of it, I would like to apologize for unexpected incident regarding the smoking area in... More

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 May 2013

I guess Mercure is like McDonalds...you know exactly what you will get. A hot shower, an okay bed, and eatable breakfast. And you get all of these at Mercure Pontianak. Airport is half an hour away; city centre is 10-15 away; Garuda office at the lobby (handy for city check in). Not much else to add.

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MercurePontianak, General Manager at Mercure Pontianak, responded to this review
13 May 2013

Dear Mr. Alexander, Thank you very much for your positive feedback for Mercure products and services. By having such constructive input from you, I believe it could encourage my team to deliver better services to all of our guests. We will be more than happy to welcome you back in the soonest time. With kind regards, Dona Yohana General Manager More

Melbourne, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 21 April 2013

After a nine hour bus ride from kuching, the warm welcome we received from the Mercure was certainly appreciated. The location was pretty good - its a little out of the city, however the HyperMall is right next door and the airport is a short distance also. The hotel offers your all the usual Mercure amenities. Be aware that a... More

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MercurePontianak, General Manager at Mercure Pontianak, responded to this review
26 April 2013

Dear mslexxi, We are pleased to receive your comment and being honored to know that Mercure Pontianak was chosen as your place to say after long trip from Kuching, and we are definitely understand that “good sleep” and “comfort” is your concern. That is why we are really sorry to read this that you was disturbed by the activity downstairs,... More

Semarang, Jawa Tengah, Indonesia
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 April 2013

I stay during business visit. the bed is soft and tender and i get good quality sleep. the breakfast is good taste, the service is very well too. I like the lobby with unique chair and sofa. I stayed late at night and having a chat in the unique sofa. good experience.

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review
26 April 2013

Dear dr.Andi, Thank you for your time to share us your good experience here. On behalf of the management of Mercure Pontianak, we are more than happy to see that you are satisfy with our product and service, and will share this to our staff and make your good experience as our motivation. Mercure Pontianak is ready to welcome you... More

Surabaya, Indonesia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 April 2013

I stayed at Mercure Pontianak for 2 nights this week (3-4 April 2013). I am glad that I found no problem while staying. Check in process was smooth, the room is OK, internet connection is also fine. Breakfast menu is also a good one. If you have the chance, you can try some traditional cakes provided; such as Krupuk Basah,... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review
26 April 2013

Dear Mr. Cholil It is an honor to had you stay with us on April 3-4, 2013. And personally, I am also glad to know that our staff was serve you well and doing their best to deliver the best of their service in good timing. As an international hotel with local color and distinctive style, we provided traditional/local dishes... More

Tangerang, Jawa Barat, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 17 March 2013

Stayed on this good hotel on 7-9 March 2013. Only 15 minutes from/to the Airport, and few meters to Ayani Mega Mall, which you find many bank/ATM, food court and cafe. Moreover, there is Garuda city check in inside the hotel. Nice and clean room with standard bathroom fittings (brush-tooth+paste, comb, bath soap+gel, lotion, sewing kit, towel, hair dryer, etc).... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review
3 April 2013

Dear Mr. Riza_A_P Warmest greetings from the Equator. Seems that your stay in our hotel brought several experiences with you, and we are really pleased to know that you share it in this media and we appreciate also that you give us feedback related to your stay. But for above all, we do apologize for the inconvenience caused by the... More

 
 
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Additional Information about Mercure Pontianak

Also Known As:
Mercure Pontianak Hotel Pontianak
Mercure Pontianak Hotel
Address: Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
Region: Indonesia > Borneo > West Kalimantan > Pontianak
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 hotels in Pontianak
Price range (per night): S$55 - 78
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 
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