We went for a ski trip for 4 nights. 1. We asked some friends who were already there to ask the receptionists the day before our arrival if we could have an early check in and they said "yes, no problem". When we arrived the next morning at 8 AM they said "all the rooms are booked, you can't have... More

Nice place and realy friendly stuff.A place where I always came back!

As much as i liked the hotel i can't say the same about it's services. The housekeeping sometimes came, sometimes didn't and always omitted to make the beds. The receptionists failed to offer any information of any kind but i admit they were the best at calling taxis. Those problems can be ignored but when it comes to the food,... More

Very good hotel, the location is not the best, but just 10 minutes walking distance to the center. Rooms are well-heated, but get one with a garden-view. The restaurant is quite good as well, there are some DJ parties on Fridays and Saturdays. The SPA is not the best though. The pool is not heated well - almost cold and... More

The hotel is built very good to cover 4 star requirements but it is serviced very bad. Thе hotel is advertised as non-smoking but the first night we were surprised to find out the dinner place with heavy smoke. The manager was proud to state that he personally allowed to violate the non-smoking rules. The prices are very high but... More

Although the hotel is 20’ walking away from the city’s center, we didn't mind it and we liked it a lot. It is very beautiful, the rooms spacious, cozy, well attended and clean. The food (breakfast and dinner) was not so good and with not so many choices. The staff always very polite and talking English very well. You have... More

The hotel is a pretty good choice in terms of money spent for a 7 days ski trip. Not far from the ski lift, cosy bed, average size room, quiet area, good spa.. However, there are some lows that need to be improved so this hotel trully becomes a 4 stars hotel. It was built as a 4 stars hotel,... More

The hotel is located near the end of the city, it's hard to find it and to reach it by car. The food is not very various, but it was ok. The rooms were clean, big and comfortable. The service was not very good - we didn't get another blanket when we asked. I don't think it's normal for a... More

A nice new hotel in the town of Bansko. The location is not the best you can find, but it's not far from the centre with all the taverns and little shops. The personnel could have been a little more attentive. Other than that the rooms, the lobby, SPA etc. were good. We liked the lobby bar especially. The rooms... More