In the hotel I was with friends the previous week.Only good thingsin the hotel are quite decent rooms and decorated bathroom. Rooms are also the only places in the hotel which is enough warm.Everything else is a disaster. The spa was so cold that staff are frozen The water in jacuziju is maximum of 25 C. On the complete places... More

I have just return from Bansko where I have stayed at Emerald hotel. Let me start whit the good things... the rooms are big and cleen and.... this are the good things. In the rooms is cold because there is only a 5-element radiator and windows are not isolated. Now let me tell you about the food... is the same...... More

We stayed in Emerald Spa this december and overall it was a pleasant experience. The first apartment we received was nothing like the internet pictures and I stormed to the reception demanding to be given another one. The hotel staff was very nice and the problem was solved right away. The second one-bedroom apartment was quite large, warm with two... More

unbelievably dirty, carpet smell, lies about parking (we paid for that, inspite the fact tha it is said to be free), dirty toilet (we had to buy cif to clean it on our own!!!god!!!), dirty jaccuzzi , which you pay for 54 euros and the shampagne which is provided is at the price of 3 euros!!!totally unfriendly stuff.we went for... More

Wasn't expecting much of hotel considering previous reviews but was pleasantly surprised. Their own website doesn't show swimming pool which isn't big but good for kids, plus there's spa facilities which my wife said was okay. Real pleasure of Bulgaria is the cost of beer/food and the attached bar is great value where its always happy hour (2 for 1)... More

Stayed at Emerald for 1 weeks skiing holiday. Couldn't fault it. Yes Bulgarian hotels are not the same quality or standard as other European / British hotels but then again you wouldn't be going to Bulgaria unless you were going on a budget holiday. We found the room very spacious with extremely comfortable beds. The staff were friendly as long... More

pros: - €80 per nite, 2 people, breakfast and dinner included, tasty food, not too fancy, good selection - good location, less than 100 yards from gondola - clean, not noisy - room with 2 balconies, view to the mountain - good beer - nice kitchenette in the room - room was large cons: - definitely not a 4 star... More

What a nightmare. The food was awful (better value at a local mehana), paking which we payed for was an empty lot in the back from which someone in our group had their car broken into, free internet as advertised disappeared on our second day and they began charging us, there was never a manager on duty, the girl at... More

Just got back from a very reasonably priced and very enjoyable skiing holiday in Bansko. Spa Hotel Emerald is in a great position about a minute's walk from the Gondola. The Hotel provides good value for money and is well run and friendly. The room we stayed in was clean, well furnished and warm. The food in the hotel isn't... More