I wasn't expecting anything special from the Four Points Sheraton, so was pleasantly surprised to find a hotel that is superior in every way. It seems Sheraton attaches the "four points" label to their lesser properties, but except for the lack of the signature perfume in the lobby, they could easily brand this place as a top shelf Westin.
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Very nice property!! Stayed here because we are Starwood members and needed a place to split the drive to the East Bay.. Glad we did..nice grounds , big rooms.. Close to restaurants.. Great pool .. Sitting on the patio now ahhhhh!
I stayed at this hotel for the first time on May 15th. Front desk was fast and efficient. Room was spacious, had a large desk, and a flat screen TV. Room was clean. Bed was a little hard but you can't have everything... All in all I would stay here again.
Thank you for your review of our hotel. You feedback is very appreciated and I am glad you had a good stay over all. Hope to see you again.
Shanell Gridiron
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I travel for business alot, and for pleasure. On Saturday, May 12, 2012, I had pre paid reservations for a patio room at the Four Points Sheraton in Bakersfield, CA. When I arrived, I was told by a smiley faced girl that my reservation had been changed to an upstairs room without a patio(she said I had called a day...
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Thank you for your feedback. It seems that your stay with us was not a good experience. It began with a mix up in the reservations and only to realize that your preferred room type was no longer available. This must have been dreadful. I truly apologize for the convenience as this does not happen us very often. Upon a...
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Rooms very pleasant and large and clean. I would like to see a refrigerator, but so often these hotels just don't have them.
On the whole staff helpful and nice with the exception of the person checking me in who either was incapable of understanding an English accent but needed names spelt out over and over, and then seemed to...
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Thank you for your feedback as it is much appreciated. It seems that there was some miscommunication at the front desk. It is very frustrating when we cannot make others understand what we are trying to convey. I am very sorry for the inconvenience. I assure you that upon your next visit we will have the understanding to accomodate your...
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The hotel was beautiful but even better was the excellent service from Johnny at reception. He made myself and my two traveling companions feel welcome and valued. Thank you!
Thank you for your response. Your feedback is greatly appreciated. We strive to provide excellent customer service and to make our guest feel welcomed and comfortable. Johnny seemed to have done a great job and I will commend him on a job well done. We hope to see you in the near future. Thank you...
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The Four Points (Sheraton) provides a pleasant atmosphere with its modular buildings and green belt areas. The hotel is in an upscale business area dotted with many multi-level office buildings populated with consulting firms, law offices, and high-tech companies. The hotel staff was welcoming and very cordial on arrival. The room (Executive) was spacious and quiet with a nice view...
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Thank you for your lovely review of our property. We pride ourselves on cleanliness and offering a very friendly atmosphere. We hope to see you again in the very near future!
Sincerely,
Kole Siefken
General Manager
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Due to a long assignment in Bakersfield, I ended up staying at the Four Points for a total of 18 nights. Overall I would have to say that it is a very good hotel. During the last week of my stay I was told that I would be receiving 500 extra Starwood points since they were celebrating "Chevron week". Since...
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Thank you for your business and thank you for bringing this to my attention. Chevron is our most valued corporate client at the hotel and we were running a special as your are correct you were the company of the month. I apologize that you did not receive your points and I hope that you will reach out to me...
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I reviewed this hotel a year ago on a solo one night stay, and this time had a much different experience. Last time I rated it 2/5. No problems this time with housekeeping - the room was clean. The evening manager was one of the best I have encountered, and she picked us out a room with nobody next door...
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Reviewed 26 March 2010
Thank you for your overall improved impression of our hotel. The night manager you encountered is Shannel and I agree she does do a great job with all of our guests. We have also conducted a lot of service training as well which I am glad you noticed.
Sincerely,
Kole Siefken
General Manager
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I really expected better from a Sheraton! This was a stopover on our way to newport beach, so we just wanted a comfortable room and a pool.
When we opened the door to room 106 we found a very large room with very little furniture- bed, sm desk & chair, arm chair- then a big empty space along one wall...
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Thanks for writing this review of our property. I am saddened that you were conveyed the wrong information when making the reservation. Unfortunately all of our rooms do not have a microwave and fridge and this is something we are working on but we are not there yet. I apologize for the misunderstanding and if you would like to speak...
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