Stayed at the thompson beverly hills last month for just a couple days. everything from the room to the service to the room service was amazing. my stay was so effortless and easy, will definitely be coming back soon!!!
Dear sanaz19,
Thank you for staying at Thompson Beverly Hills! I am very pleased that you enjoyed your stay, and look forward to welcoming you back.
Kind regards,
Dene Nui
General Manager
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Stayed for 3 nights late April '12. Theme is dark: dark stone lobby, dark elevators, corridors painted in shiny black with illuiminated pop art on the end. Rooms lit for romance and/or sleeping but not much else. I was kindly upgraded but my room was on corner facing Wilshire so was loud with traffic at night. Only one of two...
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Dear Chris T,
Thank you for taking the time to share your opinion with us. We truly value both your positive and negative feedback so we may improve the experience we provide to our guests. I am very pleased to hear that you were happy with our service and feel, eventhough it was not seamless, that we are a good...
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This hotel is well located, with great facilities, and a cracking roof top Bar. All of the major signature stores and Department stores a cloeby making it a one stop shopping location.
The rooms are comfortable, well appointed, well serviced and very well styled.
The Concierge was fantastic, getting great rates on Hire cars, arranging tourist attractions, getting google map...
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Dear Lopsing,
Thank you for your feedback. I am so happy to hear that you enjoyed our rooftop, as well as our location and rooms. It sounds like you had a relaxing and fun stay!
Kind regards,
Dene Nui
General Manager
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When we get to the room shower was broken and we had to call maintenance and wait after a long drive. Furniture is damaged as well as there are scratches on the floor. No coffee maker in the room - we had to pay 28 dollars for room service - just 2 teas and one coffee! Parking is 38 dollars....
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Dear Marusya757,
Thank you for your review. I am sorry to hear that you experienced issues upon arriving to your room after a long trip. I will also be sure to follow up with my team regarding the floor and furnishings. We value your feedback and will take your critiques into serious consideration.
Kind regards,
Dene Nui
General Manager
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A++ to the Thompson Beverly Hills Team. Wonderful staff, beautiful hotel and excellent location. Walking distance to all of the best shopping & dining in Beverly Hills as well as incredibly central to WeHo; Culver City and Santa Monica. The staff at a hotel really makes it for me and I will have to say that the entire guest services...
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Dear canadianhotellover,
Thank you for taking the time to write such a detailed review, and for your kind words about Claudia. I am very pleased that you had a comfortable stay and were able to enjoy our rooftop, the gym and your room. We look forward to being of service in the future.
Kind regards,
Dene Nui
General Manager
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I just returned from another fantastic stay at TBH. I had a few days to get away and was planning on going to Vegas to enjoy some nice restaurants and immediately thought of my past stay at Beverly Hills Thompson back in January. The staff made me feel so good about my stay I couldn't think of a reason to...
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Reviewed 21 January 2012
Dear Ken R.,
Thank you so much for your kind words about our Front Office team. I am thrilled to hear that you enjoyed your stay and felt so welcomed by our service and employees. We are looking forward to your next visit!
Kind regards,
Dene Nui
General Manager
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DO NOT STAY IN ROOM 515 or 516. Actually, you’re probably better off not staying in any room that ends with -15 or -16. I could hear the guests next door as if they were in the same room – every cough, syllable, and even the shower running. The hotel was booked so I couldn’t switch but eventually, I knocked...
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This hotel is well located in Beverley Hills and the ambience is hip and innovative. It is like you are residing in a modem art exhibition! The room I stayed in was expansive and well appointed with a deluxe sized bathroom with glass barriers dim lighting options. Mirrors and reflective surfaces are everywhere. If you are looking to film porn...
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Dear Eezidozit,
Thank you for your feedback regarding your stay at Thompson Beverly Hills. I am terribly sorry to hear that we provided you with unsatisfactory service. Our goal is to provide friendly and anticipatory service, and clearly we failed to do so. I will be sure to follow up with my entire bellmen and front office team, as well...
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I booked this room very last minute on Booking.com. Apparently I was booked for a king room and not the dbl. Anyhow, the Hotel fixed this error. The comment from the girl at the front desk, 'Well, now I have to downgrade someone else so you can have the double beds' could've done without. However, from that point on, the...
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Dear Guest,
Thank you for your feedback. I am very happy to hear that we were able to accomodate your room request, and that you ended up having a wonderful stay with us. We hope to welcome you back to Thompson Beverly Hills on your next trip to Los Angeles!
Kind regards,
Dene Nui
General Manager
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There is a rooftop bar, and it gets crowed until 1:30 AM...room are underneath, and there is a lot of foot step nice til late....If you wanna party, I guess is not an issue. If you wanna rest...ask for a lower floor room. Price is not worth it, but I guess that's what you pay if you wanna stay in...
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Dear Guest,
Thank you so much for taking the time to provide your experience with us. I am sorry to hear that you did not have a relaxing and enjoyable stay due to noise from our rooftop bar. Should you wish to provide us with another chance, I would love to ensure you are comfortable and that our service exceeds...
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