There is no air conditioning and the upstairs unit was unbearably hot. The single set of towels that are provided can double as loofah sponges. There is trouble with exterior lighting at night. The windows do not open and the door to the deck is jammed. The blow dryer doesnt work. The bathroom sink fixture is broken and it won't... More

this "cabin" was the worse place my family has ever stayed at... 1st off the lady i spoke 2 said it was a cabin we arrive and it looks like a motel... bates motel .. 2nd we didn't have hot water for 24 hrs we had 2 bathe our children in freezing cold water...3rd when we tried 2 park our... More

It's a shame that The Edgewater has such a poor review average based on two bad experiences, because it almost made me go with another accommodation. This place was almost perfect in every way for my party's needs and I very highly recommend it. The negatives first - Yes, there was some pet dander on the sheets, but for a... More

We had a terrible experience with the owner/operator of the hotel. We had trouble with our reservation and the owner said they would refund all of our money for the hotel and lift ticket package that we purchased through her hotel. We had to stay elsewhere the weekend we were in BIg Bear and when we called the booking company... More

We have stayed at the Edgewater many times and it has always served us well. Clean, large rooms or mini-suites really on the lake. In fact it is right next door to the Big Bear Marina so you can walk over to rent a boat and enjoy the lake. It is not far from The Village so you can easily... More

I had been looking for a pet friendly room and was not getting any calls back from other resorts. The Edgewater called me back and had a pet friendly room. It was really nice and had easy access to the waters edge. There is a nice park like swatch to walk the dog and it has a few nice benches... More

When I called to book our room the young lady I spoke with was so polite and caring. I told her our needs (no pet friendly room because my son is an asthmatic, early check-in/late check-out) and I was guarenteed an early check-in and a "super" clean non-pet friendly room. When we arrived an older woman with horrible customer service... More

My family enjoyed a nice suite this weekend. Location was phenomenal. We walked to the Village in less than 5 minutes, the bowling alley in 2 minutes, the Marina in 30 seconds.... It was just great. The bobsleds were a 5 minute drive as was the petting zoo. The room had a nice kitchenette and also had a great view... More

I went to Big Bear with a friend and her son in June 2008 and we stayed at the Edgewater. It was a great place right on the lake with a private dock. The location was perfect, walking distance to marinas and the village and the place was adorable. Everytime I called to ask questions and reserve the rooms (1... More