My work frequently takes me to Calabasas and the surrounding area. My company used to book me in a different hotel and had to switch me one time last year. I have not gone back to the other hotel since! The place has recently been remodeled so is clean and well maintained. The rooms are spacious and comfortable with a...
More
We anticated staying 2 nights but stayed 3.
Our room was clean, large and had a fridge, microwave and coffee brewer. The breakfast each morning had a great variety of cooked and cold items and the small pool and jacuzzi are great.
Our a/c in the first room wasnt great and on the 2nd day, after being cleaned, the door...
More
We were glad to have you stay with us an additional night and we apologize for the inconvenience. We now have a working A/C and I'm sorry about the door lock, I've reprogrammed almost every lock in this hotel and I couldn't reprogram this one correctly, it has now been replaced. Please let me know when you are in the...
More
Hotel lied about having air conditioning - finally said it was just a vent system.... as we were moving out. Booked room for a week - they did not even give us a renovated room until the first time we changed since there was no AC in the first room. We kept being told that the maintenance guy was coming...
More
We apologize about any confusion with the A/C. The hotel has the original system installed and it doesn't work as modern A/C's due. We are going into summer and understand that this is a major inconvenience and have every expectation of having a fully functional system. When i said it was a ventilation system i was referring to the fact...
More
I only can say negative things about this hotel. We booked it last minute for our last night in LA before going home and we really liked Calabasas, that is why we came back to the area and the hotel looked pretty decent from outside and on the internet.
We checked in and there was a group of 100 teenagers...
More
I understand how this could be a bad experience. We had a choir group who was competing in a local competition and our hotel does not have a convenient meeting place for a group of that size. We tried to keep the lines moving but it did become difficult. We expected the renovation to be complete at that point and...
More
We had booked a 5-night stay at this hotel for a visit to LA for a family event. On our first night, we noticed that the room was a bit stuffy, but attributed that to the air conditioning not having been on during the day. The security latch for the door was broken--one of the screws holding the loop in...
More
I have stayed at this hotel a few times on and off through out its changing of ownership (I think this is it's fourth owner) and going from a crumbling decay of an out of date motel to a in the works, soon to be top of the line hotel. This though was a one-nighter, simple in and out. I...
More
My family and I checked into our room, late one night after flying into LAX. I went down to the front desk for some extra pillows, and was handed two - both with soiled pillow cases. No a good start. Returning to the room, my wife reported the commode was having a problem flushing. The next morning, we immediately called...
More
Do not forget anything in your room here because the house-keeping people will steal it.
I apologize if anything has been misplaced but I'm concerned with this response. We have not had any complaints similar to this and I would like to know more about the items. We've been searching for a pair of missing boots for a few days but that was about all. We have items left in rooms and sent back to...
More
Nice Stay....free hot breakfast with your stay...great location! Lots of shops within walking distance and lots of restaurants too. Post office, banking, book stores and much more.
Comfortable rooms that are spacious
Great housekeeping staff
They are renovating right now in February 2012...so beware of smells paint, new carpeting etc.
And the air conditioning is not available in February, but...
More
Thank you so much for sharing your experience online. We are nearing the end of renovation and the hot tub is back in order! We look forward to serving you as a guest again in the future.
More
This was a fantastic hotel. We stayed in a King Suite. The room was very large and comfortable. The view from our room was right on the freeway, but the noise was never an issue. The gal at the front desk (who was super friendly!) even told us if it was a problem, she would move us to a new...
More
I'm glad to hear that being on the freeway side was not an issue. We have installed double pane windows to reduce noise. We do love our location and holiday weekends are generally busy. We are excited to be almost complete on the current renovations and would love to have you as guests again in the future.
More
If you own or manage Country Inn & Suites By Carlson, Calabasas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
79 Reviews
234 Reviews
