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All 32 Carlsbad hotels »

Sheraton Carlsbad Resort and Spa

4.0 of 5
5480 Grand Pacific Drive, Carlsbad, CA 92008
Hotel amenities
Sheraton Carlsbad Resort and Spa
Ranked #13 of 32 hotels in Carlsbad
4.0 of 5 stars 466 Reviews
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466 reviews from our community

What travellers say about this hotel
  • Private entrance(31)
  • Very nice(22)
  • Pool area(19)
  • Hot tub(12)
  • Parking lot(12)
  • Room service(11)
  • Club lounge(7)
  • Free breakfast(7)
  • Great time(7)
  • Fitness center(6)
Traveller rating
    222
    127
    61
    39
    17
Only show reviews for Family (305) | Couples (78) | Business (36)
Date Rating
Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

Great hotel, direct accress to Legoland. Very clean hotel, big rooms, comfortable beds, great restaurant, and food. Room service breafast was delish!

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UK
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 24 May 2012

We stayed three nights at the Sheraton, whilst visiting both Legoland and Seaworld. We had requested a top-floor room, away from the elevator, which the front desk told us we'd been allocated, but it wasn't ready yet. They offered to call us when it was ready, however when they discovered I had a UK cell phone they said they cannot... More

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Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 24 May 2012

If I was head of Sheraton Companies I would fire the person in charge of overseeing this property. This is a beautiful property, but thats where it stops. We booked our trip here because of the private entrance to Legoland and the resort and spa amenities. I should have known it wasn't going to be the relaxing place it seemed... More

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denver, co
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2012

We decided to stay here due to the proximity to Legoland- which turned out to be absolutely fabulous. There is a private entrance into Legoland for hotel guests, which was so nice and easy to walk from the hotel there. Rooms were nice, very clean and comfy. Room service was very good and overall service was great. I enjoyed getting... More

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Irvine
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2012

We have always loved staying at this resort. It is so convenient to Legoland and we love the friendly service, and that fact that this is a newer property. That being said, they could improve a bit on their maintenance. We left in a rush so I did not have a chance to take any good photos of the property... More

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

Thank you for you loyalty and for taking the time to review the hotel. We are very proud of our property and our team. The items that you mentioned have been addressed and taken care of. Please feel free to address any concerns you have with any one of our staff members, as we want to make sure that all... More

Corpus Christi, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

This hotel is fantastic. Not only are the grounds beautiful but the staff is exceptional!!! Ask and you will receive! Comfy beds with fab pillows and the best pomagrante mojitos in California. Just can't say enough!

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

Thank You, Thank you, Thank you! We are so pleased that you enjoyed your time with the Sheraton Family. Come back soon so we can spoil you all over again. Cheers! More

San Diego
1 review
4 of 5 stars Reviewed 15 May 2012

Recently had a 'stay-cation' in Carlsbad. This was one of those rare occasions when everyone in the family had a great time. We had a nice day at Legoland, an early evening at the resort pool and a great meal in the hotel restaurant. Next day was a relaxed breakfast via room service and back to Legoland for a second... More

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

We love the “stay-cation” no need to head out of town, we have it all here! Come back this summer and see all of our fun and exciting activities. Dive in Moves at the pool every Saturday and Sunday now through Labor Day. We hope you have a great summer and thank you for sharing! All the Best Megan Conner... More

Los Angeles
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 14 May 2012

Overall, we had a great time. We will stay there again the next time we visit Legoland. Pros: The resort is just that -- it is not what I think of when I think of a Sheraton, and I mean that as a complement. It's a lovely resort on gorgeous property. It is up-to-date and well maintained. Seriously great value... More

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

Thank you for taking the time to share your most recent experience with us. I am glad that you and your family had a great vacation and enjoyed the resort. I have shared your comments with our restaurant team. We value the feedback and want to ensure that we address the concerns of our guests. There is never an excuse... More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2012
2
people found this review helpful

I had the pleasure of staying at the Sheraton Carlsbad Resort and Spa on a recent weekend trip with my husband. The Sheraron was recommended to us by some friends of our who had recently stayed at this property. The resort is in a great location with many things to do a quick car ride away. The resort grounds are... More

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

We are please to hear that you and your husband enjoyed your time at the Sheraton Carlsbad Resort and Spa. We hope that you have an opportunity to come back and stay this summer. We will be starting our BBQ series in June. This might be something you and your husband would enjoy. Again, thank you for sharing and have... More

Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

After staying 2 nights I added one night to my stay because of business reasons which was confirmed by the receptionist the day before. Coming back in the afternoon my key was not working anymore. While trying to get a new key at the reception the staff member asked me to check out as the room was already booked and... More

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Megan Conner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review
27 May 2012

Thank you for taking the time to share your concerns with the hotel. I apologize that we failed to meet your needs during your stay. It is through feedback such as yours that we are able to identify our opportunities. We have discussed your stay with our guest services team and how we should have addressed this situation. I hope... More

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Additional Information about Sheraton Carlsbad Resort and Spa

  • Sheraton Carlsbad Hotel
  • Sheraton Carlsbad
  • Carlsbad Sheraton
Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Price range (per night):* S$210 - 367

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