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Extended Stay America Los Angeles - Chino Valley

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Traveller (24)
Room & Suite (31)
Dining (2)

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About

#2 of 4 hotels in Chino
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English
Hotel links
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Location

4325 Corporate Center Ave, Chino, CA 91710-5778
Extended Stay America Los Angeles - Chino Valley
168Reviews4Q+A38Room tips
Traveller rating
  • 97
  • 33
  • 12
  • 10
  • 16
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Sheila L wrote a review Aug 2023
2 contributions
When I checked in I told the young man at the desk about my service dog. He was very polite and said ok great enjoy your stay. That was the last pleasant thing that happened! After being there a few days this woman at the front desk looked like she just rolled out of bed started yelling your getting fined for sneaking that dog in! After I tried to explain what happened and everyone knew about the dog she started screaming at the top of her voice. She wouldn't accept the dog as a service animal because I didn't take her out in the blistering heat while I smoked! I again tried to explain my dog is completely black and it was to hot for her. I thought things couldn't get any worse until I met the manager! These are her friends and they are NEVER wrong. She makes excuses about everything and let's you know she doesn't give a rats ass about you. Last straw my husband fell while trying to sit in a chair with rollers on it .on a slippery vinyl floor that they clean with some kind of polish. I reported his fall and the cause of the fall. I asked for nothing just letting the management know it is dangerous. After 3 days and two trips to the doctor I told the manager we would have to stay at least one extra night. When you was sure to let me know I was paying for. So I said to the first girl after all her rudeness and trying to charge me $400 for my dog that I would need another night. I was greeted with that will be $169 for the night. I looked up the price on line it was $96 told the manager who said nothing to her about over charging me. I told the manager I would be calling the corporate office to which she replied go ahead. I don't care. The fact that she doesn't care is obvious. She told me she was going to come take pictures of the chair and speak to my husband in 30 minutes..that was over 2 hours ago!. This hotel needs an active manager! I will NEVER stay here again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 10 Aug 2023
Dear A4592TKsheilal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cady H wrote a review Feb 2023
1 contribution
I stay at the extended stay America in Chino Valley I’m here on business I work through the week and every time I go check in Angie is the best the quickest check-in I’ve ever experienced in my life. Definitely the best hotel that I have ever been to and I also love the breakfast table in the morning
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mari Yam wrote a review Sept 2022
1 contribution
The staff of ESA are accomodating, pleasant and friendly especially Angie. She never fails to greet us and my kids. They can improve on the cleanliness most expecially the elevator. It has an awful smell. Overall, this place is great for long term stay.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 2 Sept 2022
Dear Mariyam, We are flattered by your very kind review of Extended Stay America. Team members like Angie are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality was the highlight of your stay. We have shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. It was a pleasure hosting your visit, and we hope to welcome you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul D wrote a review Jul 2022
1 contribution
Angie is a pleasure, she is always so helpful, smiley, efficient and knowledgeable. No matter if its early in her shift or almost the end of it, she's always ready to tend to your needs/requests. A great associate and represents ESA with great professionalism. Thank you, Angie!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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My traveling wrote a review Apr 2022
Riverside, California2 contributions
Excellent service from the hotel for customer service job during my stay in April 2022. The housekeeping staff & Vandalina has demonstrated exceptional customer service by providing a full knowledge of the cleaning & sanitizing of my room. Vandalina has been friendly, cheerful, a true professional in the housekeeping of my room. Each time in passing she greets with my name & wishes my stay a pleasant one. This is a beautiful example of how to make my stay a pleasant experience.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 20 Apr 2022
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Vandalina. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon!   Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edith K wrote a review Mar 2022
1 contribution
I had to make arrangements for my elderly mother to join me in the hotel due to a house fire. Though their wasn't any ADA rooms available Angie and Chris from maintenance made it possible with a walk-in shower. Thank You!
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: 3rd floor is pretty quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 6 May 2022
Thank you for choosing Extended Stay America during the trying times that you were going through. We appreciate you mentioning how accommodating our staff was during your visit and how they helped make you and your mother comfortable. We will be sharing your comments with them, especially with Angie and Chris. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We hope you will stay with us again soon! Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenna R wrote a review Jan 2022
1 contribution
We've been here almost one month, waiting for our house to be repaired, and the staff is always very helpful and friendly. Angie and Torie are always ready and willing to help and always welcoming. The staff here is great! The location is very central to everything we need, and we feel safe and comfortable here.
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Rooms on the side overlooking the hotel's main entrance are quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 29 Jan 2022
Thank you for your heartwarming words; we sincerely appreciate the wonderful review. We will enjoy sharing your compliments with Angie and Torie. It will surely put a smile on their faces. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandra F wrote a review Sept 2021
1 contribution
The location is conveniently located near the freeway and restaurants. The employees are great. Angie consistently provides excellent customer service. She is always courteous and ready to help. Thank you Angie you’ve made our stay extremely enjoyable.
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 30 Sept 2021
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our service and that our location was perfect for your needs. We will share your compliments with the team, especially Angie. Thank you for taking the time to share your perfect review. We look forward to hosting you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joey L wrote a review Sept 2021
1 contribution
I had to stay for a few months and for the price, the place could use some updating and there aren't any amenities, but the customer service is good. Angie is very friendly and responsive to everything.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cynthia B wrote a review Sept 2021
1 contribution
I absolutely love this location ❤️! The hospitality of Angie, Torie and the rest of the staff is extraordinaire! Rooms are spacious, clean and comfy. I love the convenience of this location. Close to restaurants, shopping and amusement parks. I have stayed many of other locations and this is our favorite one. And they’re pet friendly which is a major score. I would highly recommend this hotel.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America Los Angeles - Chino Valley
Responded 8 Sept 2021
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We will share your compliments with the team especially Angie and Torie. We look forward to welcoming you back soon!   Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$118 - S$145 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaChino
NUMBER OF ROOMS
102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA LOS ANGELES - CHINO VALLEY: UPDATED 2023 Hotel Reviews, Price Comparison and 51 Photos (CA) - Tripadvisor

Frequently Asked Questions about Extended Stay America Los Angeles - Chino Valley
Which popular attractions are close to Extended Stay America Los Angeles - Chino Valley?
Nearby attractions include Chaparral 300 (0.5 km) and Infuzion Zone (0.3 km).
What are some of the property amenities at Extended Stay America Los Angeles - Chino Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America Los Angeles - Chino Valley?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America Los Angeles - Chino Valley?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America Los Angeles - Chino Valley?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America Los Angeles - Chino Valley?
Conveniently located restaurants include Lucille's Smokehouse Bar-b-que, BJ's Restaurant & Brewhouse, and The Boiler.
Are any cleaning services offered at Extended Stay America Los Angeles - Chino Valley?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America Los Angeles - Chino Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America Los Angeles - Chino Valley?
Many travellers enjoy visiting Richard Nixon Presidential Library and Museum (14.6 km) and Kellogg House at Cal Poly Pomona (12.0 km).
Is Extended Stay America Los Angeles - Chino Valley accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.