great value would stay again I don't understand the unfavorable reviews

we went to so cal jan 19-26. stayed in the chula vista best western. the service was excellent and the clean up/maid service was fantastic! a very good job. the hotel rooms are old, out dated, only 50 channels available, the bathroom was super old. everything overall was old.. but it was QUIET.. their was surveilance cameras so that was... More

I stayed on this hotel last week of December 2011. Carpet was dirty and smelly, there were some ants around the tub, the hotel was close to train rail, I can't sleep because of that noise. The heater in room 154 was not working, called the front desk, I was told not working and they did not even bother to... More

Is this place a crack house or a hotel, we are still unsure. My mom always told me if I had nothing nice to say don't say anything at all, but my experiences with this place was like no other and hopefully this will give people a little insite on this place before they get jerked around like me. We... More

I know that all Best Westerns are different but man o man was this one way different, once we pulled into the place i just wished i could have turned around and went some where else but it was too late. Upon Check in the lady was nice but never made me feel welcome. We went to our room and... More

The door's to the rooms either do not lock correctly or they don't open very easily. Upon check in they photocopies my credit card which to me is a big no no. The room had no electrical outlets you could plug anything into because they were so loose. The original A/C which was obviously 220 Volts had been replaced with... More

When we finally got into the room there was an odor, fabreeze and air freshner helped but it never went away. what was most annoying was the key cards did not work well and it was very hard to get into the room, too at least 5-10 min each time. When we complained we were told "someone would check it... More

Door to the room extremely difficult to open. Receptionist not very helpfull. We had to go back several times to complain as we could not get in. Breakfastfacilities very poor, especially as the coffeemachine had broken down. No working Internetfacility at the reception due to a mouse that did not work. Next day there was a good mouse installed. Noisy... More

clean room, but smaller than we thought, strong shower and fridge, microwave and safe in the room. comfortable beds, large vanity on bathroom. Hair dryer did not work