The location of the hotel is close to the SNA airport and a large shopping mall with a large number of restaurants. The hotel is a pretty typical Westin, nothing special. Had breakfast in the restaurant - they forgot the omelet I ordered and had to leave before receiving it. I got up at 6 am to use the gym...
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Dear dt95,
Thank you so much for your feedback regarding to your experience with our Westin Workout and our restaurant. I would suggest that we have a couple guest rooms with the workout equipment in them that might meet your needs so you do not have to wait for equipment in our Workout facility. I have shared your experience with...
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I stayed at this hotel after winning a bid on Priceline. The area wasnt what I thought I would need but hey it was cheap. I was amazed first by the area it was in. There is a bridge that you can walk directly to south coast plaza from right outside the hotel and close to a large number of...
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Dear jreelfs,
My sincere apologies that we did not deliver on your arrival experience with a seamless interaction. I am glad to hear that our leadership team was able to recover with style on how you were originally treated. We look forward to your return visit.
Guest Relations Manager
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Needed a place to stay for wedding in Orange County. Extremely pleased with Westin SCP which is adjacent to one of the best malls in California and near Orange County airport. Hotel has large rooms with "heavenly" beds, excellent linens, towels and toiletries. Very clean.
Only drawback was no late checkout and parking is across the street. Unlimited dining nearby...
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Dear Myptcra,
Thank you for chosing our hotel for your special event. The hotel guest rooms are spacious and have the amenities to meet your needs. We look forward to your next visit.
Guest Relation Managers
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Returned for their weekend package which is a great deal. Rooms are spacious and clean, staff was courteous and service was excellent.
Please just tell housekeeping not to knock at 8:30 am on a Saturday as it was my only chance to get some rest.
Convenient location and only negative is valet parking was pricey
Coffee maker with Starbucks in...
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Dear Rich W,
Thank you for staying with us and your feedback regarding our Housekeeping team. I will make sure we share this with the staff so they understand how your experience was.
Guest Relations Manager
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Everything about this Westin is polished. The reservations process, the Check-in, the Staff, the room, the pool, etc.
Dear JPTEncino,
Thank you for your comments on how you felt that your entire experience with us met your expectations. Our team is committed to delivering the best experience possible with our valued guests.
Guest Relations Manager.
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Stayed in Jr. Suite for one night 4/26-4/27/12. Great service at check in. Room was comfortable, great bed and linens. Bathroom could use some updating, especially the tub/shower. Suite was large and more than enough room for a business meeting I had planned in the am. Room service was great. Free wi-fi in the rooms. Overall a very nice stay.
Dear Amy S,
Glad to hear that you felt the arrival experience for you was memorable. It is important to be able to enjoy yourself when traveling for business and relax. We look forward to your return.
Guest Relations Manager.
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I've been staying in this hotel every week for quite a while due to regular business travel. I like the location of this hotel since it is close to a variety of restaurants and other entertainment options, while also being a relatively fast commute to Irvine for work. The hotel isn't one of the nicest Westin's, nor is it one...
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Dear seven21,
Thank you so much for your feedback regarding your frequent visits. It helps our team understand the opportunities we have and how we can deliver exceptional experiences for our valued guests. We look forward to your return visit and how we can make your stay more memorable.
Guest Relations Manager
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This is my "go to" hotel when visiting family in O.C. It's close to the airport, freeways, shopping and restaurants. The rooms are spacious, clean and comfortable. The best part is they all treat my little furry companion (pup) like a "king"!
Dear sewfun2cook,
We are so glad that we are your "go to" hotel when visiting Orange County. At Westin, we understand how important your furry companions are and that they feel at home. It is great to hear that "pup" was treated like a king.
Guest Relations Manager
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I stayed in this nice hotel for 4 days and found rooms to be spacious and spotless. Bedding was very comfortable. It is just 10 min from John Wayne International Airport (Santa Ana) and you have endless shopping options since you can use the skywalk from the hotel to the South Coast Plaza (a huge mall) or from the mall...
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Dear lupilove04,
Our location is truly convenient and our guests tell us frequently that they can reach their potential when staying because they have all their needs at their fingertips. Thank you for your feedback regarding to your breakfast experience.
Guest Relations Manager
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We were here in 2010 for a conference and again, recently. I gave a tepid review then and I still see some of the same problems.
Primarily, I feel nickeled and dimed while I am there. Everything costs. Internet, 11.95 a day and the signal was weak and kept shutting off. Very frustrating. Self park in a ramp that is...
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Reviewed 30 April 2010
Dear Splanky,
We appreciate your feedback regarding your experience. I am glad to hear that when you interacted with our staff you felt they were friendly and accommodating. It is clear from your comments that we have some opportunities when meeting your expectations. I hope that we can meet your needs on your next visit.
Guest Relations Manager
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95 Reviews
180 Reviews
