This is the first time I have felt the need to write a review about a hotel, however, after spending almost 3 times the amount of money at a competing hotel within the same area, I want to take the time to share how impressed I was with this hotel and its customer service! This location is perfect if you...
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Besides being a comfortably decorated and clean hotel the staff of this hotel has been the most accommadating I have run into lately. I left my wallet with ID and credit cards on Friday in our room and after talking with Alison Novy I had my wallet in the mail on Monday. She understood my panic and took immediate action....
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Thank you so much for bringing your experience to our attention. Allison Novy has been with us for four years and has proven to be a great asset to our hotel. We take great pride in the fact that our lost and found system is a very secure and organized department. We are extremely grateful that you did not have...
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My daughter and I stayed at the Courtyard by Marriott Cypress for two nights when we were visiting Disneyland. The beds were very comfortable (we stayed in the double/double) and had four pillows each. The shower was good with strong water pressure. The entire hotel is non-smoking, which is a definite plus. There is also free parking, which is kind...
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Thank you for your review. You are so right- we are the best kept secret for people traveling this way to go to Disneyland. We are located on Katella Avenue, same as Disneyland- just a straight seven mile drive and you are there. No traffic, complimentary high speed internet, parking and great rates! As far as our shower heads, we...
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The hotel had friendly employees, clean rooms & a quiet location. It is close to Disney, good restaurants, Target & beaches. Free parking and comfy beds.The only thing the double full size room could have used was a mini-fridge. This is my first choice in the Huntington Beach/Anaheim/Long Beach area due to the value.
Thank you for your review. Our management team appreciates your feedback. Please know that we do have mini-refrigerators available at no cost extra cost. I am not sure if you had asked for one or not. but if you stay with us again, please ask and our housekeeping department will deliver one to your room. We appreciate your business, thank...
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I stayed just one night while visiting family over a weekend at a low rate. The room was clean and a good size. The bed was comfortable. The newly renovated lobby is attractive and practical. The only complaint I have is the air conditioning is quite noisy. This is an old structure and I'm not sure how Marriott would change...
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Thank you for taking the time to write a review in TripAdvisor We appreciate your feedback and your business. Please contact me directly next time you are coming out this way- I will make sure you have a complimentary mini- fridge in your room!!
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My husband and I booked a room at this hotel because it was close to where his sister was staying (she flew out from Tennessee) and we have had good experiences with Marriott before. #1, when we arrived we found out that a youth basketball team and soccer team were staying there....not that we mind kids, but I couldn't use...
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Dear Jamie, thank you so much for taking the time to write a review to let us know about your stay. Please accept our apologies for your experience you encountered. Being a corporate hotel, the weekend your sister stayed was definitely not the norm. There was a city-wide tournament in the area and because the handful of hotel options in...
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I was there visiting some family this past week and the management there is pathetic. My family had a problem with the ac, so my dad went to the front desk and spoke with denise the front office manager. My father was trying to explain what was wrong with the ac and how it leaked all over the floor, but...
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Dear John, Thank you for your review and making us aware of the issues you experienced while staying at our hotel. We apologize for the problem you encountered with the AC unit in your room during your stay and that it ws not taken care of in a timely manner. We have addressed your issues with our Manager, Denise. The...
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There are 3 basic requirements for the hotel to be considered average: Clean, comfortable, quiet. The room was clean and spacious. The bed was very comfortable. Quiet...just as I was about to fall asleep I heard what I thought was a room service cart going a hundred miles an hour down the hallway. Turns out that was not the cause...
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Thank you for bringing the problem you encountered during your stay to our attention. We strive to make sure our guests are comfortable. We are working on the issue you experienced with the loud pipes. Our Chief Engineer explained that once in a whole, but not often the booster pumps affect the water pressure and it can result in a...
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I recently spent five nights at this hotel. All staff during the weekdays were top notch and provided excellent service. The weekend staff needs some additional training. I reported a problem with my room Heat / AC unit to the weekend desk clerk. I could not get the temperature of my room regulated. I woke up two nights in a...
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Dear Cliff, Thank you so much for taking the time to write a review. It only helps us to see where we can improve and let our staff know what our guests are experiencing. We take great pride in the fact that the majority of our staff have been with us for many years and are well trained. As true...
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I wish all of our stays were like this. Stayed for two nights. The guy at the front desk was having a little trouble getting us checked in; said it was his first day. He was very nice nonetheless and apologetic. Gave us little gift bags for our trouble. Room was spacious, quiet, clean and very comfortable. No complaints.
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