While the views are amazing, the rooms are in dire need of an upgrade We spent 2 nights here and the hotel is also so spread out the we got lost 3 x. my room had a terrible view. Concierge service was non existent as we called a few times for reservations and we did not receive a return call....
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Thank you for your valuable feedback. It would give us great pleasure if we could speak with you by phone to address each area of concern. Please contact the Executive Office directly at your convenience at (949) 240-2000. Thank you! You will be pleased to know that our room renovation is currently scheduled to begin toward the end of this...
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We spent 3 nights at The Ritz Carlton Laguna Niguel after spending 3 nights in Los Angeles. The hotel itself is beautifully appointed and the location and views are spectacular. The lobby is tranquil and decorated to the nines. The hotel itself is clean and well maintained. The overall experience, however, was a bit disappointing. My husband and I are...
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Thank you for your valuable feedback. We greatly appreciate your constructive criticism regarding our valet and concierge service. We take all of our guests' feedback to heart in an effort to always provide the most excellent service we can. Thank you! We are glad you enjoyed our facility and offerings overall and we look forward to providing you with an...
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Spent 2 nights staying at the Ritz Carlton - Laguna Niguel with my wife. All the usual niceties & the service was excellent, which again, in my experience of this company, is usual and as expected. We stayed on the Club Level, so had the use of its facilities & enjoyed the food and drink service which was included. Staff...
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Thank you for your lovely comments about our resort and staff...we greatly appreciate it and they will be shared with our ladies and gentlemen. Although you may be far away for the Southern California Coast, we certainly hope the memories we created for you will remain with you until your next vist.
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We stayed here for three nights in May in a gorgeous Ocean View room. The hotel is stunning from the minute you walk into the lobby, with dramatic floral arrangements gracing all the public spaces. The room was spacious and comfortable with a large patio overlooking the ocean and the beautiful views of Dana Point. Unlike over Ritz Carlton's we...
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We can't wait for you to return with your children! We enjoy creating memories for all ages. We look forward to welcoming you back!
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We loved our stay at the RItz Carlton in Dana Point. We visited for two nights in May for my boyfriend's birthday and couldn't have been happier. Upon arrival, we upgraded to club level ($100/night extra) which was totally worth it. There are 4 food services per day and an open bar with anything you could want. Not to mention...
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Welcome home! We agree that our Club Level accomodations and service are exceptional. We enjoyed having you and look forward to your return.
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Luxury hotel and staffs are very friendly and helpful. Hotel is relatively new so unlike some old Ritz-Carlton hotels. Stayed in a room with ocean view. What a spectacular view! Decent size room with marble floored bathroom. Very clean and well maintained. Hotel is about 10 minutes car ride to town, which is very charming and has nice restaurants.
If...
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We are proud to be your luxury destination choice for rest and relaxation! Thank you for your comments. We look forward to welcoming you back very soon.
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Great view of the ocean from the lobby and common areas. Convenient to Laguna Beach. Our stay was just "okay" so it seemed a bit pricey.
Thank you for taking the time to post your comments. It is our highest mission that your experience at our resort is exceptional and memorable. Would you be so kind as to call our executive office so we can better understand how we can serve you better in the future? Thank you.
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We spent 5 days at the Ritz Carlton and we went through a number of different experiences. We booked a package with Ocean front view and a "Comfort You" package that included breakfast and 100 USD resort credit.
The first experience was very nice. We had a very friendly welcome at the reception and we received a standard room with...
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A very casual yet elegant Ritz. Rooms are standard RC rooms. The views are spectacular, and spent half my nights at 180 Blu on the back terrace....it was purely addictive. A must to go back just to relax.
We enjoy providing luxury experiences with a playful approach. We are thrilled you noticed!
We look forward to welcoming you back for many more relaxing and elegant stays.
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Our youngest son and his girlfriend planned a couple of days get-away for his birthday at the Ritz-Carlton Laquna Niguel. Unbeknownst to his girlfriend our son was going to propose to her sometime during the trip...after he had spent some time trying to pick the perfect moment we suggested he consider "popping the question" sometime during dinner. I offered to...
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