We were visiting friends in Anaheim and this hotel was the closest one. It's an older hotel but it's renovated. It's also a conference center and that made noise for us when we were trying to sleep. I booked a very good deal with the Entertainment card and they gave me a room on the 4th floor near the elevator....
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Dear NJgirlonthego,
Thank you for your review and comments on your recent stayed with us. We do want to apologize for any inconveniences that you had during your stayed, especially, the noise on the 4th floor. 4th floor is our designated Quiet Zone. We will look into the noise issue on this floor. Thank you for bringing this to our...
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Fairly good hotel.. Check in and check out was a breeze, came in late at night and left early in the morning. requested a pool view room so the noise from the freeway is not a problem once your hotel room door is shut. Room was modern looking and very sleek and excellent. TV was good, better than other hotels...
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Dear heiressdren,
On behalf of the staffs, I would like to thank you for your review. Especially, thank you for letting us have the opportunity to make your trip to Southern California a memorable one.
Sincerely,
GM
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I'm back from a cold and dry northern state. This is the third time I stay at this hotel. Same front desk people check me in today, he takes only 2 minutes to check me in! The room is great and clean, I'm having the my dinner at their BAR. The steak is good, the price is OK.
Reviewed 19 February 2012
Arrived on business at the Crowne Plaza Fullerton for one night. This hotel is located next to the 91 Freeway, a busy traffic artery in Orange County. Be sure to request a pool view room or a room on the back if freeway noise bothers you. Good luck escaping noise, though, as this property is close to railroad tracks and...
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Dear garysmith67,
On behalf of the staff, I would like to thank you for your review. We would also like to apologize for the experience you had with us. Moreover, we apologize for the miscommunication regarding our fitness facility and our executive lounge. Our fitness center is accessible to all guests. It is locate near the pool in the courtyard...
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The staff at this property were helpful under the circumstances. However, they were understaffed. We were locked out of our room twice due to bad keys. When we had to have our room rekeyed at 11:30 at night we had to wait in the lobby for 45 minutes in line. Yes, there are indeed people checking in at 11:30 at...
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Dear KI,
Thank you for your valuable review. I do want to apologize sincerely for all the inconvenience that you’ve encountered during your stay with us. Managements will look into this and make sure this does not happen in the future.
Once again, thank you for your review.
Sincerely,
General Manager
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I stay at the Crown Plaza in Fullerton every chance I get. It is far enough away from the crowded Disney area and only minuets to get there. The hotel is clean, nice pool area and the staff very friendly and accomidating. Good choice for families.
Dear Wildwilly1,
Thank you for your review. We are glad that you had considered our property when you are in the area. Thank you for giving us a chance to be part of your lodging need.
Regards,
GM
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We made our reservation here based on expo west convention. Transportation was a joke. The hotel was not prepared and there is no concierge service for luggage when checking out. The front end staff were miserable in their attitudes and service. The van drivers were the best customer service.DO NOT STAY HERE
Dear Norcal2001,
Thank you for your review. We value all comments and reviews from all of our guests. We apologize that our services did not meet your expectations during your visit. We will take this review to the next level and make sure this will not happen again.
Once again, thank you for your review.
Sincerely,
GM
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The hotel itself is nice not alot of extras but the
Smokimg rooms are a nice extra. The balcony is almost a thing of the past, nice to see you kept yours.
The staff are all great but there is one that stands out.i dont know if you know what a valuable employee you have in octavia at the front...
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Dear Lisa S,
Thank you for your wonderful review about our staff. We will forward the review to the agent.
Once again, thank you for letting us be part of your lodging need.
Best Regards,
GM
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My wife and I had a 5 night stay and had a wonderful experience. The staff was outstanding - everyone we encountered was very cordial and helpful. Plus, the bed was so comfortable, my wife wants to get a new mattress like theirs. The buffet breakfast was great each day. You can see the Disney fireworks from our balcony. The...
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Dear Hawkman50,
Thank you for staying with us during your last trip here to Southern California. I am honored that our services met yours and your family expectations. Hopefully in the near future, we will meet again.
Best Regards,
GM
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We stayed @ the Crown Plaza, Fullerton, California during our Family Disneyland vacation for 8 days. It was a clean, comfortable, safe & friendly hotel. We had our 2 grandsons(ages8 & 10), our son & daughter-in-law with us. There was always a smiling face no matter what we needed or asked. The staff was helpful @ accommodating regardless of the...
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Dear Debbain,
Disneyland is known to be the happiest place on earth, and I can say that I am the happiest person at this property when I know that you and your family had a wonderful stay with us. Thank you for your review.
Sincerely,
GM
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4 Reviews
