Dear Guest, Thank you for sharing your comments. I do apologize about the wifi issues. We were in the middle of switching internet service to a new compay and therefore the service was down thru the weekend. The work is now complete and I can happily say that internet access is now available at the property with much greater bandwidth... More

Dear Valued Guest, I want to thank you for taking the time to let us know your experience at our property. I would like to mention that we are in the process of switching our WiFi service to Comcast which will provide much greater bandwidth so all our guests can enjoy a stronger signal strength and download capabilities. We will... More

Dear Guest, We sincerely appreciate your feedback and we are extremely happy that you enjoyed your stay. Our property has undergone an extensive renovation and we are continuously striving to make sure we offer the best accommodations and the best value for the money. I did want to mention that our property has a hot tub however due to the... More

Dear Guest, We appreciate your comments. I would like to inform you that the city of Healdsburg has been working on revitalizing the central Healdsburg corridor which we hope will include new sidewalks and bicycle lanes so guests can safely walk or bike from our property to downtown. From a property level standpoint, unfortunately we cannot make these changes. We... More

Dear guest, We sincerely regret this incident and apologize for the inconvenience. This is one of the down sides when booking at sites like Hotwire or Priceline. These online booking companies, who we contract with, have very strict rules for us. They do not allow us to make any changes to reservations. They also charge very large commissions for every... More

Dear Guest, We appreciate your comments and are happy that you enjoyed your stay. Our property's proximity to Downtown Healdsburg Plaza and the Russian River Memorial Beach are two of the reasons why many people choose to stay with us. We also strive to provide the best accommodation at the best price compared to any other property in the area.... More

Dear Guest, I would like to thank you for your patronage and your comments. I apologize for the inconvenience caused due to the missed wakeup call and the WiFi issues. We have verified our auto alarm system works and are also including an alarm clock in each guest room. Regarding the free WiFi, we are changing our service provider and... More

Dear Guest, We thank you for taking the time to provide your feedback. We continually striving to give our guests the best experience and the best value when staying with us. We hope to see you real soon. Sincerely, Kam General Manager More

Dear Guest, We sincerely regret this incident and wished we could have done a better job. Although our cancellation policy of 48 hours advance notice is clearly stated when booking, we should have done a better job to accommodate you. For the future, we have modified our policy to be more flexible in these situations and offer future credit towards... More