Great staff, I checked in late Friday and was quickly and pleasantly checked in. Remodeled lobby looks fantastic, now includes a bistro, starbucks, and plenty of furniture. Room was just a pictured in photos. Beautiful, clean. No problems. Only thing they could improve on is high speed internet. They have free wifi but it is painfully sloooooooooow.
Thank you so much for your nice remarks. I also wanted to let you know that we have just upgraded our wireless internet to a much faster service.
More
My family was in town, unfortunately for a funeral, and the staff at the Laguna Hills Courtyard was so kind to them. I was so happy to hear that they all were well taken care of and were told if they needed anything to let the front staff know and it would get done. We all meet one morning for...
More
Thank you for your kind words,. I am glad we were able to make you and your family comfortable during these stressful times. We look forward to seeing you again in the future.
More
Nice place for a business trip. room was clean and stylish. lobby is a nice place to hang out! I had a problem connecting my Mac to the wireless IBAHN system in my room and in the lobby. I had to get the help line number from the front desk and call. So all in all i wasted an hour...
More
I wanted to let you know that the problem you experienced on your Mac has been fixed. We also recently upgraded our Free High Speed Wireless Internet and it is now 300x faster than before with coverage throughout the hotel, even by the pool.
More
We recently spent four nights at the Marriott in Laguna Hills. We were warmly greeted by the reception staff and given a nice room on the second floor. Our room was nicely furnished, clean and well maintained. We used the hotel business computer one day and it worked well for us. We also used the pool and whirlpool spa one...
More
Thank you so much for your nice review and I am glad you enjoyed your stay.
More
Came to the Courtyard after checking out of a not-so-savory hotel nearby, on the advice of a friend who had stayed at this location in Laguna Hills before.
Called the hotel directly for some clarification on the room types and rates available and was promptly serviced. Check in was very efficient by a friendly gentleman. Room was ready on time...
More
I am happy to hear we were able to help you out in your time of need. I will make sure to forward your comments regarding the Marriott Rewards as I know they are always seeking guest comments on how to improve. I did want to make one clarification in that I am assuming that the price you paid for...
More
A few hours after check-in someone opened my front door and upon seeing me asked when I was planning to check out. I yelled at him to shut the door and get out. I immediately reported this to the front desk and got the reply sorry about that but no other explanation. I had the deadbolt latch set but that...
More
I am so sorry to hear about the experience you had during your recent stay. Please know that guest safety is our top priority. I have used your comments in service training for our entire staff in an effort to make sure this does not happen again.
More
I really like the staff at this hotel. Every single person was polite, professional and legitimately interested in my well being.
I will say that the hotel was very noisy. I had to change my room after the first night, which they were able to accomodate. Even though the new room was not on the freeway side, it was still...
More
Thank you for your kind words regarding our staff. While all of our windows are double paned we do understand that some guests do request our quietest rooms and our staff is always happy to accommodate any request. Hope to see you again soon.
More
This hotel sits right next to a very busy freeway. If you like to work/sleep with your windows open, this is not the hotel for you. The carpets were filthy; there were 3 separate stained areas (one red, one brown, and one black). The ice bucket had not been emptied from the former visitor; yuck! The room felt cramped, but...
More
I stayed at the Courtyard by Marriott in Laguna Hills from January 25 to 27 in room 306. As always, Marriott delivered a quick check in, a clean room, and perfect service. This is why I am a loyal Marriott customer!
Drove in from Vegas to spend the weekend in Laguna and really lucked out with this place. Friendly staff was very helpful upon check-in. Room was modern, clean and quiet. We were on opposite side of the freeway and didn't hear any noise at all the entire night. Since we got in late, we ate at the hotel that night,...
More
If you own or manage Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
139 Reviews
114 Reviews
