Speaking with Isabel made me whole experience a wonderful one. The location is convenient and the people who work there are extremely nice and pleasant!
- Westin Los Angeles
- Los Angeles Westin
- Westin Lax
- Westin Los Angeles Airport

Speaking with Isabel made me whole experience a wonderful one. The location is convenient and the people who work there are extremely nice and pleasant!
Stayed overnight in this hotel due to flight connections, as I suppose 99% of its guest does.
We booked the hotel with Starwood Points and stayed in the last floor for the Starwood Prefered Guests.
The room was big, clean, enough for the stay.
Free internet in the restaurant Daily Grill near the lobby, where we had dinner.
Free airport...
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I travel a lot...and stay with Starwood brands most of the time, as I am a Platinum member, but all I have to say about this property, it is a bit tired.
The public areas are for the most part in good condition, but our room was in need of a thorough cleaning, which would include dusting of the furniture...
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The Westin is conveniently located near LAX and as such is really overpriced for what it is. However, I have stayed at the Sheraton, Four Point and others in the same class in this area, and I think the Westin is better than all of them. Service is good, check in is very fast, and I was able to store...
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We stayed at this hotel and could not believe how bad it was.
The room was not clean , the telephone was sticky, I would say things were dirty. The telephone also did not work.
We were in Floor 12 and the fire alarm rang. The manager said through the speakers that they were checking to see why it rang,...
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Dear Marisol S,
I am terribly sorry to read of your recent experience here at The Westin Los Angeles Airport. It is far from what is expected. I would love the opportunity to speak with you and address the issues, as well as, look for an opportunity to welcome you back in the future to show you that this situation...
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Not only was the staff not helpful,but they were lazy and disinterested in really helping. We are still trying to settle Starwood points and credit card issues. Hope I can avoid this Westin in the future.
Dear StellaAiello,
I’m very disappointed to learn of your experience! I would like to obtain more information about the details of your stay and would also like to straighten out any issues that have yet to be resolved. If you find the time, please contact me at westinlax.sales@westin.com or 310.417.4526.
Warm Regards,
Heather R.
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Great service, ambiance, room decor, bed, tv, views, and restaraunt. Internet is expensive and sluggish, food is expensive.
Hotel is very conveniently located next to airport and car rental agencies. Great if you have a late flight in or early flight out. The room is large and the beds are absolutly fantastic, great sleep! Shower is also nice with dubble showerhead. Absoluty recommend this place for an airport stay.
Dear Kai W,
Thanks for your recommendation and your kind feedback. We are thrilled to hear you enjoyed our accommodations. We hope to see you again soon at The Westin Los Angeles Airport!
Warm Regards,
Heather R.
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Everyone who has to use airport hotels gets to hate the vast majority of them. The Westin in LAX is an airport hotel, however there is a standard of service, cleanliness and general layout which makes you feel good about your night there. The best one I have stayed in at LAX. Recommended
Dear bigvicSydney,
Thank you for your positive review! We really appreciate you recommending our hotel to fellow travelers and that you find our hotel to be the best in comparison to the others you have experienced.
Thank you again for your kind feedback and we hope to welcome you back in the future.
Warm Regards,
Heather R.
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The shuttle service to and from LAX was very good, although quite crowded at peak travel times. Staff was very cheerful in handling luggage. The available "trolley" service to Manhattan Beach and other nearby towns was very nice, since we didn't have a rental car, and since there isn't much within walking distance of the hotel - just a Taco...
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Dear Bring_Sunscreen,
Thank you for staying with us recently and your comprehensive review of our amenities and our surrounding area. I’m sorry you found our prices to be a little high, but glad to hear you enjoyed the convenience of our hotel and our comfortable heavenly beds. That’s wonderful you were able to take advantage of the Manhattan Beach Trolley...
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