I spent three nights at this hotel on business and was very satisfied with the overall product, particularly the staff. Miriam in the Bistro always had a smile in the morning (a rare commodity these days) and Jimmy at the valet station was eager to please. The room was super clean, the valet was completely efficient and it was located...
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Dear TravelingMatt66,
Thank you for the high marks and I am glad to be able to personally recognize and couple of staff members. It is with great pride when a staff member is personally mentioned in a review. Regarding the guest room you the rooms very last done in 2004-5 so I am glad you have mentioned that you were...
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Had a great stay at the hotel but the only issue I had was with the Bistro. Very slow service and they had a tendency to get the order incorrect. Lots of potential for the Bistro because the food is great once you get it but this is an area they can work on.
Dear littlene55,
Thank you for your honest feedback and I agree we have some speed of service issues in our Bistro. Good news is that we are getting some follow up training next with Marriott comes in for 3 days to help us with these kinds of issues. We have just finished our 75 day being open and we are...
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Excellent hospitality...great comfort! we were in this hotel for 2 nights and all our meals we had at the cafeteria at the hotel. Neat and clean cafe....quality of food was superb. Staff is very cooperative and the overall experience was fabulous. Highly recommend.
Dear NSetya,
We are thrilled you enjoyed your Hotel stay and your high praise for hotel and staff. Thanks for your comments and we look forward to your future stays.
Regards,
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As a Marriott Vacation Club owner I stay almost exclusively at Marriott properties and have high expectations. This stay surpassed expectations in every way. Wonderful property, great updated lobby and bistro area. Clean, comfortable room with good amenities. But the real star here is the staff -- just fantastic! Everyone knew my name and seemed genuinely interested in whether our...
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Dear Dawn P,
We are glad to hear there was no more stress while staying with us. Thank you for the kind words and the staff will be pleased to know you enjoyed your stay. I hope your son's tryout was successful.
Regards,
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We had a lovely stay at the Courtyard Los Angeles Century City/Beverly Hills, recently. The rooms and the entire hotel were clean and very pleasant. The staff was without exception courteous and helpful. We needed adjoining rooms, which can be hard to find, but the night manager did his best and found them for us, despite our very late arrival....
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We are glad you found your Oasis with our Hotel. The staff will be pleased to know that you were delighted with your stay. Thank you again for your endorsement and we look forward to you staying again with us in the near future.
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This was a great hotel. the staff was very nice and helpful. I arrived late at night, but the valet was there to park the car, the front desk peson was alert and very cordial. Each night I intended to work or read while laying in bed. However, the bed was so comfortable and relaxing that I fell asleep each...
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Dear JvMac,
Thank you for your high regard for our property and how restful your stay was. I laughed when I read that you intended to work but fell asleep. The staff takes great pride in providing great service and will be please to know that you were delighted with your staff.
Kind Regards,
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Felt like an old warehouse on the floors rather than a nice hotel. Nice lobby but you don't stay in the lobby. Had to walk for years to get to my room and it was loud outside my door during part of the days.
Thank you for your feedback and posting. We do recommend if you are staying here or anywhere on this side of town that you have a car. Although we do have a local mall and grocery store within walking distance there are hills and a lot of traffic. I am glad you enjoyed the lobby as we were the #459...
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I am writing my first review for this particular establishment because this Courtyard facility does stand out amongst ALL of the Courtyards I have stayed out throughout California. The hotel staff is incredible and they really create a somewhat more upscale feel (more of a Renaissance level feel)...although it's still just a Courtyard level. Even with the relative high price...
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Thank you for your kind comments and especially recognizing individual members of the Team. It is always a pleasure to review the comments on Trip Advisor with our team at a meeting. Yes in this part of town valet parking is the norm, we try to soften the blow by keeping it affordable compared to some of the other nearby...
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We were very happy with our stay ... everything was clean, staff very friendly, room comfortable and clean.. By the way... thanks so much for the complimentary water and snacks and we DID forget our toothbrush so it was so nice to find one with toothpaste in the room. Great touch! We were grateful for the room off the street...
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Thank you for your posting and postiive comments. Yes we are proud of our new lobby and we are glad you enjoyed the TV's. We are in the process of adding additional channels in the guest rooms as well. Again thank you for your business and we look forward to having you as a guest in the near future.
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We enjoyed our stay here. The staff was friendly and helpful. Especially James and the parking valet Tim. This was a good location to access some sightseeing and close to the Century City Westfield mall which has some nice restaurants.
Our room was clean and comfortable. We were given a room off of the street without asking because they said...
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