Though the rooms could use a bit of renovation, the services provided and the staff make all the difference. I spend 10 months out of 12 in hotels and I do not see this quality of service in many other hotels... The staff are all very friendly and helpful (from the cleaners to the reception). You can see that it... More

We stayed here during our tour of the west coast for my 40th Birthday. Unbeknown to me, my partner had contacted the hotel prior and we received an upgrade, flowers and a huge birthday cake when we checked in. Check in was a breeze and the staff were friendly. The hotel room was huge and comortable and the view from... More

I had a stay of 3 nights and I was bit disappointed, because my stay at other Intercontinental hotels were clearly better. It has a cosy bar, food at the restaurant is ok and the service is as expected. The hotel is a bit lost and taking a taxi is the only option if you want to see something of... More

I stayed here for 2 night on a stop over trip on the way back from The Cook Islands to the UK. We chose this hotel because of its location, as well as the intercontinental reputation. Upon check in, we were guided to the VIP area, and were checked in within minutes. The staff were all so helpful and friendly.... More

I never put a bad review, thankfully have never needed to, the hotel is in a great location, rooms big and comfortable beds, balcony over looking fox studios and flat screen tv. Noisy AC so turned off but got too warm so balcony door opened but too noisy outside (as you would expect in any city) Bedrooms a little worn... More

I was staying in room 424. The AC was noisy, so I turned it off. When the room got too hot, I opened the window, but the noise of the AC engines below my room was deafening. Apart from the hotel was very nice. The rooms large and comfortable. The restaurant was very good and the bar cosy. All in... More

We stayed here to be close to Beverly Hills and it was a good choice. Overall, I'd say I am satisfied with what I got, but for these prices, the room should have been a little nicer, the furniture a little less beat up, and the concierge at the desk when you need them there. Both times I had questions,... More

Well lets see even before I even arrived at the hotel, the hotel reservationist made sure I had a room which fit my needs. Trying to fit a room with 3 people is a bit hard. I was placed into a suite with great view of Beverly Hills which I loved looking at, even more so at night. The bed... More

Cut on foot after stepping on broken glass littered on carpet after checking in. Room maid can't see glass fragments and did a cursory sweep and declared it is ok Athough there are still fragments on the carpet! Coffee/tea service not refreshed. No free parking or free wifi. Location not great away from tourist spots but anyway, this hotel caters... More