Got a great deal through Expedia for 2 night stay. Suited us fine , free airport shuttle, free WIFI, Ralph's supermarket next door, and easy access to eateries and bus transport. Lovely spacious, modern room,on third floor, bit of noise from pool party till about 10.30pm, otherwise just great. Would thoroughly recommend it.
Hello, Tripper39:
On behalf of all of us at Custom Hotel, we wanted to thank you for being our guest and posting a review of your experience here on TripAdvisor.com!
We're so glad to read that you found the hotel conveniently located, comfortable and clean! We're also delighted to read that you enjoyed the great deal you found on Expedia...
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We stayed at this hotel the night before we were due to fly home. The rooms were large and spacy and the bathroom was very comfortable too. The hotel is equipped with a gym, pool and outdoor sun baking area as well as a restaurant. We had breakfast at the restaurant which I thought was pretty mediocre. It was only...
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Hello, Kathleen M:
On behalf of all of us at Custom Hotel, thank you so much for posting such a flattering review of your experience here on TripAdvisor.com!
Guest feedback is important to us, as it allows us to constantly evaluate our service and operations and make necessary changes! We're delighted that you found the hotel to be clean, comfortable,...
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What a pleasant surprise to find this little gem of a hotel in Los Angeles. Located close to LAX, but far enough away to be peaceful, this remodeled hotel is adjacent to Marina del Rey and Playa Vista. The decor is modern, minimalist and fresh and the service is great. But this hotel should be considered for a short stay,...
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Hello, mumerida:
On behalf of all of us at Custom Hotel, thank you very much for posting such a flattering review of your experience here on TripAdvisor.com! We're simply delighted to read that you enjoyed all aspects of your visit including the hotel's proximity to local attractions, restaurants and recreation! We're also glad to read that you found the hotel...
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I was truly surprised. The rooms were nice and the downstairs was inviting. Very convenient and centrally located to airport, expressways, santa monica pier and downtown LA...
Hello, Jeanee S:
On behalf of the staff and management of Custom Hotel, thank you very much for posting a review of your recent experience with us here on TripAdvisor.com!
We're so glad to read that your stay exceeded your expectations. When we came up with the Custom concept, we set out to re-invent the traditional airport hotel experience. We're...
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Great place to stay, work or vacation. Wonderful staff - eclectic crowd, fun bar and amenities.
Hello, JKSmithX:
Thanks so much for being our guest at Custom Hotel! We're delighted to read that you found the hotel, staff, accommodations and crowd to exceed your expectations! We're constantly working to provide the best service, product and overall hotel experience possible. Thanks for your flattering review.
We look forward to welcoming you back soon!
Warmest Regards,
Daniel Hirsch...
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I had stayed 4 separate times in one month here-- yet was treated worse than a felon by the hotel staff and mgmt on my most recent visit. A simple situation was elevated to grossly inappropriate levels by the staff, when their own ineptitude was the main component of the problem.
Customer service here is practically non existent, beyond the...
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Reviewed 12 January 2012
Hello, NYCtreks:
Thank you for posting a review of your recent Custom Hotel experience here on TripAdvisor. We were disappointed to hear that you felt that the service during your most recent visit did not meet your expectations. We truly appreciate your loyalty and frequency as a Custom Hotel guest.
I apologize that you did not feel that we handled...
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I can see why this hotel has mixed reviews. If you are looking for a traditional 3.5 star hotel (Marriott, Hyatt, etc.) this is not it. If you are the adventurous type, this "modern/ graphic chic" (did I just make that up?) hotel will not bore you. It is conveniently located on PCH near LAX (though I heard no airplanes-bonus!),...
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Hello, PRMimi:
From the very bottom of our hearts, thank you for posting such an insightful, honest and completely accurate review of your recent Custom Hotel experience! You are 100% accurate in your statement that Custom Hotel is not the traditional "3.5 Star" ["box"] hotel... And, we're extremely proud of that! Our objective was to break-the-mold and reinvent the tranditional...
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Three stays at the Custom Hotel in LA and the Shore Break in Huntingbeach and we have nothing but GREAT things to say about the hotel, staff, cleanliness, service, food, drinks (LA Blues). It starts as soon as you get off the flight (ours was returning from Santiago, Chile) and the ground transportation is there in a manner of minutes...
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Hello, Tycrobb:
On behalf of all of us at Custom Hotel, thanks so much for your kind and flattering review! We're delighted that you found all aspects of your recent visit enjoyable! We're also glad to hear that you found the service provided by our Transportation Department to exceed your expectations!
We're both thrilled and honored to be your home-away-from-home...
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this hotel is very hip, there are interesting lights in the room. its clean and the pillows are nice, water pressure is a little low. No room service and 20 to park per night.
Hello, ezdraft:
Thank you very much for being our guest and for posting a review of your experience here on TripAdvisor.com! We truly appreciate your patronage and feedback!
We're glad you found the hotel to exceed your expectations in areas of comfort, value, amenities, sleep quality, cleanliness and service! We're also glad to hear that you found the hotel to...
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We only stayed one night before heading out, but enjoyed our stay. It seemed nicer and at a better price compared to others we had looked at. It's obviously an older hotel that's been renovated but they did a nice job in modernizing the lobby, outdoor space and rooms. The pool area and fire pit were nice touches. The room...
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Hello, ansb10:
All of us at Custom Hotel thank you very much for being our guest and posting such a flattering review of your Custom Hotel experience! We truly appreciate guest feedback as it helps us to continuously grow and improve our product, service and operations.
We're delighted to read that you had such a great experience! We're glad you...
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