Had a 3 night stay at the LAX Hilton for the Emerald Ball. I was pleased with many aspects of the hotel and disappointed with others. If I could give a 3.5 rating I would.
Pros: very clean rooms and common areas, well serviced, comfortable beds, nice linens, nicely appointed rooms (middle of the road appointments in a contemporary style),...
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Hi Ms_OffTheBeatenPath,
Thanks for the review! It's clear you travel a lot, so we appreciate the feedback. There are times when our front drive is too busy for guests to leave their cars (and the Emerald Ball certainly could have been one of those times), but I apologize for the way you were treated. I think you'll find that many...
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It's hard to review an airport hotel. I don't expect much. I want a comfy bed, good transportation and a place to get a tasty bite. I am not looking for much more. The Hilton at LAX fits this bill.
It's a few minutes away from the airport and runs quick and frequent transportation.
The hotel is large. Check-in was...
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Hi James S,
Great review! Much appreciated. I'm glad to hear we met your needs, and hope we'll see you again soon! If I can help in getting a perfect score next time, let me know.
Tim Gilmour
Tim.Gilmour@Hilton.com
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Only stayed 1 night on our way to Miami the next day. Great service at check in, I asked the young lady, if after I got to my room & relaxed for a while could I come back to reception, & have her check my flights for the next morning but she checked them immediately for me...GREAT SERVICE! Free blue...
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Hi buffie46,
I'm not sure who checked you in, but it's great to hear she was so helpful. Stories like that are always great to read. Thanks for the perfect score! Stop by any time!
Tim Gilmour
Tim.Gilmour@Hilton.com
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Whenever I am in the Los Angeles area, I always book this hotel. From the friendly and very helpful staff, spacious rooms and nice amenities its my hotel of choice in Los Angeles. I especially enjoy the convenience of the parking underneath the hotel. Plus if you are staying at the hotel, you can get a guest pass and enter...
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Hi JFLapham,
We're looking forward to having you back! That was a great review, thanks very much. I'm losing count of how many times I've read about how comfortable the beds are! I know you gave us a perfect score, but if there's ever anything I can do to improve your stay, please feel free to contact me.
Tim Gilmour...
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i only spent one night at this hotel before flying out of lax the following morning. I was happy to be so close to the airport for an early flight so in that respect this hotel is very convenient. However there were several different events going on at the hotel and their was a long wait just to get on...
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Hi amanda d,
Thanks for the review! It sounds like not much went very smoothly for you last time, so please let me apologize for that. It's not a typical experience here, and perhaps if you stayed here again, you may change your mind. If there's anything I can do for you next time, I would love to help. We...
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I stayed here on my way to NYC from Sydney, to break up the trip. We were planning to stay at another hotel in LA on the return trip home, but enjoyed the Hilton LAX so much, that we stayed here for on the return trip.
The service here is very good. All the departments are great, and we particularly...
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Hi BMOL,
Great review! Very much appreciated. Nice to hear we got you back again before your trip was over! The courtyard rooms are the next to be remodeled if you'd like one for next time you're in town. Let me know if I can do anything at all for you.
Tim Gilmour
Tim.Gilmour@Hilton.com
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My husband and I had a twelve hour layover in LA so we booked a day room for $79. For that price you get access to the room from 9am to 6pm. It was perfect for taking a nap and shower before catching the red eye. Please not that day rooms have to be booked in advance.
The room was...
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Hi ccesq,
Thanks so much for the nice review! I couldn't have said it better. The day use rooms are a cheap way to get some rest right next to the airport. We can also offer late checkouts (also 6 p.m.) for an additional $50 for those who are staying overnight, but have a later flight the next day. See...
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Spent 2 nights at the Hilton LAX en route to the Netherlands and 1 night upon my return. Had very pleasant experiences both times. The hotel is very beautiful (once you get past the drive up entrance). The lobby is gorgeous. The reception staff is very friendly and professional. The rooms I had were very well appointed. And clean. Dining...
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Hi andrew d,
Great review; thanks a lot. Good to hear we'll be seeing you again. If there's anything I can do for you next time, please don't hesitate to contact me.
Tim Gilmour
Tim.Gilmour@Hilton.com
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I stayed at this hotel due to the rate. It was the most reasonably priced hotel with a good rating. The hotel is by the airport, so a rental car to all LA locations is a must. It took me approximately 25 minutes to get to Beverly Hills. The valet staff was extremely attentive and friendly. The gym was clean...
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The Hilton LAX recently renovated floors 5-12. The rooms are spacious and it was nice to watch the planes fly in and out of LAX. If you are sensitive to airplane noise, this may not be the place for you. However, I found the airplane noise rather soothing.
Hi kpham04,
Thanks a lot for the review! Glad to hear you enjoyed your remodeled room. The planes generally don't bother our guests, but for lighter sleepers, we can try to keep them on the quieter side of the hotel. See you next time!
Tim Gilmour
Tim.Gilmour@Hilton.com
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