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Sheraton Universal Hotel

3.5 of 5
333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)
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Sheraton Universal Hotel
Ranked #59 of 301 hotels in Los Angeles
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457 reviews from our community

Traveller rating
    139
    178
    91
    34
    15
See reviews for
Families
172
 
Couples
108
 
Solo
14
 
Business
71
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
san diego
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

My wife loves Los Angeles so we drove up from San Diego to spend our weekend anniversary here. We were going to Universal Studios and the City Walk to see Star Trek: Into the Darkness Imax. Value for myself was excellent as I was able to get both my nights for half off regular rates and significantly cheaper than the... More

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Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 May 2013 NEW

Stayed here for a few nights whilst visiting Los Angeles. Close to Universal Studios and City Walk (approx. 5 minutes walk!) Rooms were well equipt and even come with Starbucks Coffee! Perfect for our stay as also close to the subway!

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Stayed here for one night to be close to Universal Studios and Universal City Walk. Definitely on the expensive side, and parking was an additional $19.80 (even more than it costs to park at the park). Our room was clean and the bed was very comfortable. We were on the 20th floor, and had a nice view through the huge... More

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Belmont, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

For the purposes of this trip, it was much more convenient to stay in between Hollywood and the Valley, so decided to stay here in Universal City. Checked in, and was upgraded to club level - which included free breakfast and happy hour hors d'oeuvres. The lobby is nice, with a wax figure of Whoopi Goldberg from "Sister Act" standing... More

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See 5 more reviews by Derek C for Los Angeles
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Anytime I go to Universal studios I stay at this hotel, because it is a walk away from the park. The staff is extremely attentive to my needs and I have no complaints. Eveytime I go I am able to update my room with no cost. This is my go to hotel hands down.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 May 2013 via mobile

Checked in did not have our reservation, then gave us wrong room. Had to come down to get another room. Went to bar, ordered a drink, asked for cheesecake and hostess said it wasn't a good idea since the kitchen was backed up with orders.... I only wanted a slice of cheesecake!!!!

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review
19 May 2013

Guest feedback is very important to us at the Sheraton Universal and we are grateful that you took the time to share your insights. We are sorry to hear that there was a lapse in service that marred your experience. Please trust that your concerns are certainly shared with the managers involved. Thank you for your comments and we hope... More

Dubai, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 15 May 2013

Stayed for five days on business. Great base for business or pleasure, 30mins from LAX and opposite universal studios. Old hotel that looks dated, rooms although clean lack maintenance with chipped bath tub, dirty carpets as some examples. At the end of the day it's mainly used as a base to explore so serves its purpose

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review
19 May 2013

Thank you for taking the time to connect with us regarding your most recent experience at the Sheraton Universal. Your comments for our hardworking associates are greatly appreciated, customer service is very important to us and we are delighted to hear our staff exceeded your expectations. The beds indeed are wonderful , especially after a fun day at the park... More

Madison, Wisconsin
Top Contributor
221 reviews 221 reviews
23 hotel reviews
Reviews in 45 cities Reviews in 45 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed 14 May 2013

I picked this hotel for a mid winter getaway from the perpetual blizzard back home. Upon arrival the staff goes to great lengths to make you feel welcome. The hotel isn't a new hotel, but it's kept very current and decorated stylishly and beautiful. It's located in the Hollywood Hills within walking distance to Universal Studios. I walked to Universal's... More

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See 3 more reviews by gadgetguy63 for Los Angeles
Vancouver BC Canada
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 9 May 2013

Front desk staff were excellent to deal with. Fast check in and very professional. Was advised that the pool was not heated at this time and that the hot tub was not functioning and under repair. These things happen and I wont fault them as they had a back up plan where we could use the facilities of the Hilton... More

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review
9 May 2013

Thank you for taking the time to share your review. We appreciate your comments for our friendly and helpful associates, comfortable clean rooms and convenient location. Customer service is very important to us and we are delighted to hear that your check-in went very smoothly. Thank you again for your review and we hope you and your yours return again... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

This place is right next door to Universal Studios, so it was perfect for our needs as this was one of our destinations. The hotel was clean and smelt wonderful every time we entered the lobby. The staff were extremely helpful with anything we needed. Their pool area was still undergoing renovations but the Hilton right next door was providing... More

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review
9 May 2013

We are glad to hear that our convenient location helped make your visit to the area remarkable. Thank you for your comments , please trust that they are certainly shared with the managers involved. Thank you again for your feedback and we look forward to welcoming you back next time you are in the area. More

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Additional Information about Sheraton Universal Hotel

Also Known As:
Sheraton Universal
Sheraton Los Angeles
Los Angeles Sheraton
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Region: United States > California > Los Angeles > Universal City Area
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotels in Los Angeles
Price range (per night): S$256 - 414
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Sheraton Universal Hotel
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