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BEST WESTERN PLUS Mountain View Inn Reviews

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BEST WESTERN PLUS Mountain View Inn

2.5 of 5
2300 W. El Camino Real, Mountain View, CA 94040
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BEST WESTERN PLUS Mountain View Inn
38 traveller photos
Ranked #13 of 22 hotels in Mountain View
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    24
    15
    28
    3
    6
Date Rating
Bainbridge Island, Washington, Usa
1 review
1 helpful vote 1 helpful vote
“Clean, but NOT a hotel”
3 of 5 stars Reviewed 15 May 2013 NEW

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

europe
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“good bed but poor breakfast”
3 of 5 stars Reviewed 8 April 2013

Stayed here for business trip for 5 nights. The rooms are very modest but clean. The bed was very comfortable and the large TV worked well. On the down side there is a very strong smell (air freshener/cleaning products ??) in the rooms and the layout of the room is a bit strange. The bathroom is very small and the... More

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Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
14 May 2013

Dear peterinholland, We appreciate your comments regarding our hotels televisions and beds. Both were recently replaced. I apologize you did not like the disposable utensils. We are constantly upgrading our breakfast items. We do serve eggs at our breakfast (not powder type) with a lot of variety as well. The telephone charges are charged what we are charged, there is... More

columbia, ca
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Mountain View Visit”
5 of 5 stars Reviewed 23 March 2013

This motel is not the biggest and fanciest in the area. However it is very clean and accomodating for a visit to the Mountain View area. The biggest attribute is the staff. They are excellent. They made a very stressful visit to the area easy and accomodated me excellently. BTW I noticed that it was not only me that they... More

Was this review helpful? Yes 1
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
26 March 2013

Dear James B, Our staff will enjoy all the kind words. We love knowing that we have delivered Superior Customer Care to our guests. I will ensure to relay this review to our entire staff. Thank you for taking your time to let us know about how your stay was. More

Anderson, California
2 reviews
2 helpful votes 2 helpful votes
“Best Place Ever”
5 of 5 stars Reviewed 16 March 2013

I stay here because I go to the Stanford Hospital. I find that the staff is very accomidating always ensuring I have a wonderful stay. They are always helpful in getting the information I need at all times. The breakfast is great. Staff is wonderful. I love staying here because it feels like a home away from home.

Was this review helpful? Yes 1
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
26 March 2013

Dear Karen B, Thank you for your kind words. We are glad that you feel we are a home away from home. e appreciate our guests taking time out of their busy schedule to say such kind words. We look forward to seeing you again in the future. More

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“Just okay motel”
3 of 5 stars Reviewed 27 February 2013

Just completed a stay at this property. Bottom line review is that this is a decent hotel, but really just average. I wouldn't go out of my way to avoid it in the future, but there's no reason for me to insist booking this property the next time I'm in town. It's a motel, which is a little different than... More

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Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
13 March 2013

Dear vanbigslick, Thank you for your comments about your stay. We do appreciate every guest that takes time out of their day to post a comment. We do apologize for not meeting all of your expectations. We are in the process of updating some of the room furnishings as well. We do hope that you will stay with us in... More

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“very poor facility”
1 of 5 stars Reviewed 25 February 2013

Stay 2 nights. The building is very dated and tired looking. Bed was comfortable but the room had an unpleasant odour. Cleanliness could have been better. Had to run the Guantlet of smokers on the walkways to the room, which was not pleasent. Breakfast is bad I waited to get the ofice to eat the second day. Only positive was... More

Was this review helpful? Yes 1
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
7 March 2013

Dear Martin M., We apologize for not meeting your expectations. Thank you for your respose and constructive criticism. We utilize Tripadvisor for these responses and use them to help us serve our customers more efficiently and effectively. Thank you for the nice comments about the staff. We will be sure to forward the good word to them. We do hope... More

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1 review
1 helpful vote 1 helpful vote
“When sleep is important”
5 of 5 stars Reviewed 2 January 2013

Stay here every holiday spent with family. Room is very quiet, bed is comfortable, sleep is guaranteed. The front desk staff is always courteous. I return here for the whirlpool bathtubs and the amenities.

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
7 January 2013

Dear Merit C, Thank you for taking the time to write such a nice review. We thrive on our customer feedback and I will make sure I share these comments with the staff. We look forward to your return in the future and thank you for being such a loyal customer. More

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Good for business trip”
3 of 5 stars Reviewed 15 December 2012

I spent there 6 nights during my business trip. Good location, room spacious and very clean, very comfortable bed, nice and helpful staff. The only thing which was not so good for me was a breakfast, but this is a personal taste.

Was this review helpful? Yes 1
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
22 December 2012

Dear Joanna1313, Thank you for taking the time out of your day to put together a response for us. We appreciate all feedback from our guests. I will pass along all the good comments to our staff. We change items in the breakfast from time to time and look forward to your return to us in the future. You may... More

Anderson, California
2 reviews
2 helpful votes 2 helpful votes
“Great office staff.”
5 of 5 stars Reviewed 15 December 2012

Wish the breakfast was open till 10AM everyday. Great office staff. Always accomidating. Fast friendly service. Carpets are getting pretty worn out. May need to be replaced. The rest of the room is great though.

Was this review helpful? Yes 1
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
22 December 2012

Dear Karen B, Thank you for you kind response. We love to see that our guests enjoy their stay. We also appreciate the feedback good or bad so that we can ensure the highest level of customer service from our staff. We will look into the carpets like you have stated and look forward to you staying with us in... More

Ingersoll, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good value”
3 of 5 stars Reviewed 1 December 2012 via mobile

If you need a less expensive hotel than the Raddison or Sheraton this is a good option. Pretty good location for access to business locations off of Foothills Expressway. Rooms are old looking and bathroom was very small (sink outside) but $135 is much better than $250. Breakfast was included but nothing to get excited about. It's a matter of... More

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Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review
11 December 2012

Dear Ingersollian, Thank you for taking the time to write a review for us. We appreciate all guest feedback. We are currently in the process of room renovations and would love for you to see when you return to the area. We strive to make every stay for every guest accomidating. Thank you again and we look forward to your... More

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Additional Information about BEST WESTERN PLUS Mountain View Inn

Also Known As:
Best Western Plus Mountain View Hotel Mountain View
Best Western Plus Mountain View Hotel
Best Western Mountain View
Mountain View Best Western
Address: 2300 W. El Camino Real, Mountain View, CA 94040
Phone Number:
Region: United States > California > Mountain View
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 hotels in Mountain View
Price range (per night): S$148 - 257
Hotel Class:2.5 star (2.5*)
Reservation Options:
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BEST WESTERN PLUS Mountain View Inn
2300 W. El Camino Real
Mountain View, CA 94040
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