We found the customer service here to be fantastic, especially for a big hotel. The staff from the front desk to the bellmen were really nice and enthusiastic to help and give recommendations. The friendliness really made this hotel better than an average chain hotel and gave it a much more personal feel. There were also nice perks like free... More

The Westin Napa is in a great location, right next to the Oxbow Market and Wine Train. You will find yourself traveling north to Calistoga, however, if you want to see vineyards and cute towns, as Napa itself is quite limited. There are plenty of good restaurants in the area, and while we did not eat at La Toque, we... More

I would prefer a room without a kitchenette. Not very romantic ! This hotel would be perfect for a family trip. Nice short walk to downtown. Wish they had some outside sitting area, but the only sitting area is in the pool or lobby. The service is very good!

This hotel is excellent from the moment we arrived all the staff were wonderful. The rooms are really nice, pleasant change from San Francisco hotels, we overlooked the pool with a small balcony. One complaint would be the constant slamming of the pool gates but apart from that we loved it. The majority of the bar staff were young locals... More

This is our second stay at the Verasa. It is a very nice hotel and the majority of the VERY YOUNG staff have been trained well and seem to really want to give good service. HOWEVER, the "boy bartenders" at the lobby bar are a different story: Arrogant, smart mouthed, and just lacking in good manners...It's such a shame they... More

This hotel is located in Napa within walking distance to the Oxbow Market and downtown Napa, and a short drive from the main north-south highway in the Napa Valley where all the wineries are located. The room we were in had a kitchenette with stove and all the standard Westin amenities (heavenly bed, etc.). The restaurant in the hotel, La... More

Typical of Westin quality and service. Extraordinarily friendly, helpful staff. One bedroom suite was very spacious. Decor of hotel lobby and rooms were extremely tasteful. Business facilities and conference spaces were very ample. Pool area is well integrated with activities of the outdoor patio. The location is almost within walking of downtown Napa but hotel driver will take you to... More

Stayed in a 2 bedroom suite with some friends and had a great stay. The suite is big with 2 separate rooms and bathrooms, fully equipped kitchen and living/dining area. There is also a balcony. Suite has safe, iron and free wi-fi. Nice pool area and gym (although quite busy in the morning). There is a 20$ resort fee per... More

I booked a King Suite for my daughter's honeymoon, carefully and repeatedly going over every part of the reservation. Because it was my treat, I called back to pay for the room in advance. When I did, I was told that she had been booked into a handicapped room. This was absolutely not the reservation I had made and confirmed.... More