We recently booked two rooms at this property over a long weekend. When I checked online, and when I called to reserve, I was quoted one rate, based on which I booked two rooms. When I checked my credit card statement and received my confirmation from the hotel, I noticed that the rate on the confirm (and charged on my...
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Dear mithcatnyc,
Upon reading of your frustrations in trying to reserve rooms at La Residence, I would like to take this opportunity to clarify the issues. This is definitely not typical of how we achieved the Excellence of Service Award with Tripadvisor.
Upon receiving your call regarding the discrepancy in rates, we promptly investigated. Your initial reservations were made with...
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This place is awesome. Probably the most comfortable beds I have ever slept on in a hotel. The rooms are large and clean, the wine and cheese reception was a wonderful touch but he setting and layout is simply gorgeous. I didn't w ant to leave the serenity and watching hot air balloons take off at 6am was the icing...
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Dear Ianoakpark,
Balloons flying overhead mixed with the serenity of La Residence is a perfect way to describe our oasis here at the hotel.
I thank you for taking the time to offer feedback regarding your time with us recently. Those hot air balloons you mentioned that float overhead frequently are a perfect backdrop to the beautiful landscape and scenery...
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I recently held a meeting for my District Managers and the experience was wonderful. The hotel provided us with an atmosphere that my DM's could leave their normal work behind and concentrate on the purpose of our meeting. We took up most of the rooms with our group so we felt like we had the whole place to ourselves. The...
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Dear Jennifer M,
Thank you for deciding to bring your District Managers to La Residence for a working retreat. We truly feel that our ambiance and setting offers a different dynamic when you look to have a productive get together while enjoying wine country.
I thank you for taking the time to review your experience with us and offer feedback...
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My husband and I live in Texas and were looking forward to a nice weekend away from reality for a short time (and our sweet little boys - 3 1/2 years and 9 months). La Residence sounded like it would be the perfect place for us to stay and they didn't disappoint. Graham and his team were incredibly helpful in...
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Dear ksyoung,
We appreciate you taking the time to review your recent visit to La Residence. It seems that your time with us was enjoyed and relaxing for both you and your husband.
It was a pleasure to meet you both and i'm happy to read that the team here assisted in making your brief stay a memorable one.
We...
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La Residence is a "Country Inn". You feel you are somewhere special. When you drive into the property you immediately see 2 beautiful water fountains shooting out of the ponds. There are 3 huge yellow butterfly sculptures that rotate with the wind. The General Manager Graham is delightful. He could answer any question we had. The continental breakfast was yummy....
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Dear Cyndi A,
It seems that your stay with us was relaxing and enjoyable. I would like to say thank you for taking the time to review your experience with us recently. It was a pleasure to meet you and your husband and i'm glad you got to check off that bucket list item of dining at the French Laundry!!...
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I live in the area, so I knew what I wanted for a quick wine-tasting get-away. La Residence is a beautiful, quiet little hotel within just a quick drive to Yountville (for some of the best food in the state). It has the feel of a B&B, but with more privacy. We stayed in one of the cottages and made...
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Dear bydefault,
We appreciate you taking the time to review your recent stay with us at La Residence.
It seems that you have the best of both worlds in living close by and being able to visit and stay in Napa Valley to enjoy some wine tasting and a little R&R.
I am glad to see that you liked your...
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La Residence is located right off Rt 29, north of Napa, which is a great location to tour Napa, Yountville, St. Helena, Rutherford, and the southern Silverado Trail. We had two couples that stayed for a weekend trip and we all loved this place. It's like a B & B with 30+ rooms. Although it's kind of between a neighborhood...
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Dear carocab,
I want to say thank you for such an informative review from your recent stay with us. We are always looking to recieve feedback on our guests experiences and I was very pleased to see that you enjoyed your time shared with us in Wine Country.
I have to agree with you also that Bistro Don Giovanni is...
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Our family stayed at La Residence for my mom's 70th birthday. The three rooms we had were welcoming and quiet. The beds are SO comfortable. The evening happy hour with great cheeses and wines was outstanding while sitting on the lovely deck and enjoying the fragrance of the grape vines on the property. The manager, Graham, was very friendly and...
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Dear Kim B,
Thank you for your feedback regarding the stay you had with your family at La Residence recently.
I truly appreciate your comments regarding the staff and the lengths they went to to recover your mothers watch. I remember this incident vividly as the staff were equally happy as I imagine your mother was when they recovered the...
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My husband and I have stayed at this hotel three times and it has been fabulous every time. We love to stay in room 31. It is like staying in a private condo, it is a building all to itself. Their is a hot tub within close proximity to this room that is a real nice treat in the evening...
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Dear Tammy N,
Thank you for taking the time to offer feedback regarding your stay in October. It seems as though you got to enjoy all aspects of what La Residence has to offer during your visit.
I will be sure to pass your comments along to the staff as we pride ourselves on making everyone feel at home when...
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Had a great one night stay. High standards of cleanliness and high quality linens and towels. Loved the property and different buildings. Staff great - helped get us a reservation at Don Giovanni. A nice 5-minute walk after a day of driving. Had room 39 on a top floor. If you have large luggage make sure you can carry it...
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R_V_travel_11,
I am pleased to read that you enjoyed your recent stay with us and appreciate you taking the time to offer feedback about your experience.
I am happy to read that you enjoyed our nightly wine hour, which is the perfect end to the day after exploring wine country, along with the ideal start to your evening before heading...
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