Lovely management Susie n staff Dev provided great, polite service even at odd hours way past midnight. Spacious rooms. Replenished toiletries n towels daily. Excellent location: next to Carls Junior n Korean restaurant; 5 minutes walk from Bart, half an hour bart ride to San Francisco. Also very short walking distance to Walgreens supermarket n more than 10 eateries serving... More

I have seen many nice photos of The Imperial so I was expecting that, but the reality is a bit less. Granted, with city taxes and all the price I paid for my room on a busy weekend was fair, but I'd like to see a few improvements. Good: Very helpful staff. I had a few problems with my room... More

Booked last minute and stayed here the end of august with friends for a week as part of last minute california travels. Very good and decent place for the price you're getting. Beds were reasonably comfortable and place was clean. Staff were lovely and very friendly. Looses a star mainly because of the towels. There were four of us in... More

While travelling to San Francisco, we chose to stay at the Imperial Inn, since it was one of the cheapest options. The hotel wasn't that bad, conditions were at the average level. Two double beds, very small bathroom, a TV, air conditioning. Just what you are expecting to get for that price. The neighbourhood was really scary though. We decided... More

I stayed at the Imperial Inn during my U.S. vacation in June 2012 and primarily for visiting San Francisco. The location of the hotel is perfect for daily visits to The City by car or BART. The hotel itself is okay-ish if you don't have high demands and don't want to pay the overpriced San Francisco hotel/motel room rates. The... More

nuff said. there are BED BUGS AT THIS HOTEL. do yourself a favor and stay away from the imperial. its not an imperial experience. to their credit they gave full refund but.....doing the laundry all day and then having to schlep around an unknown town searching for bed bug spray which was incredibly hard to find (bed bath and beyond... More

They do not honor their online specials. I rented online a 3 nights for 2 special. The evening of the second night, I returned to my room to find a thug like young man knocking on my door, claiming his girlfriend is staying there. I told him to leave. When I got into the room, my personal belongings knocked over.... More

We stayed in the Imperial Inn for 3 days and we chose this hotel because of overpriced SF centre hotels. It was about 90 USD per night. The rooms are well equiped with the comfortable king beds. The hotel is located close to the McArthur BART station which we wanted. By BART you can reach Embarcadero station (the first station... More

I really enjoy staying at local, non-chain hotel/motels that I've found through TripAdvisor or Booking.com -- they're definitely cheaper, but usually have a lot more character ... and frequently charm. BUT NOT THIS PLACE!!! The Imperial Inn is creepy, dirty and nasty. The maids throw the bedspreads out onto the walkways while "cleaning" the room, then put them back on... More