I made my reservation online like many times before (non-smoking, 1 King bed). This was suppose to be a special weekend with my husband and instead it wasn't!! Because of some stupid law... we were given whatever they had left. The guest(s) that was suppose to check out the day we arrived decided to stay another night (apparently in the...
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Hello Bella D,
Thank you for providing feedback in regards to your recent stay with us via TripAdvisor and also for completing our guest survey that was e-mailed to you.
I would like to extend a personal apology to you and your husband for having a less than satisfactory stay as it pertains to not receiving the room type you...
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I love staying at Doubletrees because they are all different and have food services. This hotel has a great staff ,great lobby with three bars and resturants and well kept grounds. Having said all that the rooms are a good size but just need to be remodeled. Air conditioning was poor very inaccurate thermostat , door didn't work right, just...
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Hello Robert S,
Thank you for posting a review in regards to your recent stay with us.
We are currently in the process of updating our guest rooms, HVAC systems and banquet space. The updates are being done is stages starting with our banquet space first which is expected to be completed by the end of September this year.
Our...
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What a joy to find an airport hotel with this level of comfort and service! They were able to move me to a room with a lovely courtyard view instead of a parking lot yet all the rooms were quiet and well done. The grounds are lovely and the service is friendly and attentive to needs. They even have arrivals...
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Hello Tracy D,
Thank you for your review.
I'm glad your stay was an enjoyable one and we look forward to welcoming you back.
Please continue to spread the word about the DoubleTree by Hilton Ontario-Airport. The Inland Empire's hidden treasure that we would like for everyone to discover.
Kind regards,
Yolanda
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Doubletree properties tend to be pretty decent places to stay, but there are too many glitches with this one, and I'm not impressed.
Let's start with the good points. The staff was quite cordial and helpful. The pool area, and patio/lawn area around it, was quite nice. The lobby area was attractive and comfortable. The rooms were spacious and clean....
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Hello Cyberluddite,
Thank you for sharing your experience in regards to your stay at our hotel.
Please accept my deepest apologies for your disappointment as it pertains to your overall stay. Please rest assured that your experience is certainly not typical of the quality of service and hospitality that we offer our guests.
The DoubleTree by Hilton Ontario is a...
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It was OK for the night. I would have stayed longer but the room stunk because of the glue that held the new carpet down was still wet. The main building needs to be upgraded/updated.
Hello Wnlvr22,
Thank you for posting a review on TripAdvisor.
I would like to apologize in regards to your guest room smelling like carpet glue. Had I been aware that there was an issue with your guest room I would have immediately offered to change your room assignment had it been convenient for you.
We are currently in the process...
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I had my wedding reception here and I have absolutely no complaints.
The event staff was helpful and organized. They really knew how to make a bride's life so much easier.
We booked a room for the night before so we can all get ready there. The room is a standard sized two-queen bed hotel room. It had enough room...
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Hi Rachel Q,
Thank you for the outstanding review and congratulations on your nuptials.
We look forward to seeing you on your one year wedding anniversary and every year after that. One way to keep getting the cookies is to stop by and say hello or assist your family and/or friends in planning their wedding at our hotel.
I'm glad...
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Bed was comfortable. Staff were happy, professional and helpful. Check-in was easy. Room was clean. They cover the comforter with a sheet that is changed each time they change the linens, which is an important way to prevent bedbugs. I attended as part of a convention for a group I belong to, and we had an inexpensive rate. The banquet...
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Hello Traveling_Mama66,
Thank you for your review.
I'm glad you had an enjoyable stay and a great convention. A clean and comfortable room and friendly team members is what every guest should expect when they are traveling.
We hope that you will come and stay with us again even if it's not for a convention. Remember, we're your home away...
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I arrived early and my room wasn't ready. The staff was extremely helpful and forthcoming, and they quickly upgraded my room to a bigger one and kept checking back to see if there was anything else they could do to be helpful.
Hello Hal C C,
Thank you for posting a review on TripAdvisor.
Your experience is an example of what we strive to achieve on a daily basis with each and every guest.
I must say, it feels good when you achieve something as a team that we continually work so hard on accomplishing.
Thank you for staying with us!
Respectfully,...
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I recently stayed two nights at this property ... Overall I had a very pleasant experience. The lobby is very spacious and the lounge area just off the lobby Sid very nice. My only concern was my somewhat older Aunt had a difficult tie getting out of the chairs ... I think it was use that they were a bit...
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Hi JoeChgo,
Thank you for your review.
I'm glad to hear that your overall experience with our hotel was an enjoyable one.
Had we known about your Auntie we would have been more than happy to accommodate the two of you in a room closer to the hotel lobby.
Thank you for selecting Porter's Steakhouse as your choice for dinner....
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Spacious rooms, resort like pool area, comfortable lobby with fireplace and bar, 2 restaurants and live entertainment make this a great hotel stay. Starbucks is also in the lobby which is an added venue, but it would be nice in this economy to provide complimentary coffee for guests.
Hello kk430,
Thank you for sharing your experience with our hotel on TripAdvisor.
I'm glad you and your family had an enjoyable stay and we hope that you will choose the DoubleTree by Hilton Ontario should your travels bring you back to our city.
Have a great day!
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34 Reviews
158 Reviews
