Entire staff was very helpful and friendly. I felt very much like it was my home for the several weeks I stayed there. We had a problem getting into our room (electronic room key was not working properly) and although it was not the fault of the staff, we were upgraded to a better room. This was not necessary (we... More

We stayed one night at this Holiday Inn Express because of the location and cost. We wanted to spend time in Pasadena and Baldwin Park, so this was close to both. It's located on a busy street, but it is set back far enough that noise was not that much of a problem. The cost was far cheaper than hotels... More

I spent a few nights here on business and found the reception and service to be excellent and friendly. The rooms are reasonably updated and quiet (I had a king suite), with a living room and bedroom, microwave, and frig. The view of the mountains to the north can be beautiful, and there is not much traffic noise at night.... More

I have just got into my room after a very unpleasant situation. I am here for a fencing competition for a national qualifier and this is our venue hotel. The tournament coordinator who had booked our reservation had worked with Sabrina, the sales and business manager, and have only had challenges this whole weekend. Our room block was not confirmed... More

The first shock was that the hotel is located at the end of a seedy strip mall. The second shock was that the rooms aren't actually "suites"--they're just large rooms. There is no separation between the "living room" area and the "bedroom" area, which was the whole reason we had booked at this property. The staff was very nice but... More

This may not be a 5 star hotel, but I've never had better customer service. Everyone was so friendly and helpful. Plusses: nice pool, easy free parking, good breakfast, quiet

Stayed here for 3 nights. Great value accomodation. Front desk friendly and made us feel very welcomed. Close to freeway to get around LA. Rooms very comfortable. slight road noise but nothing to worry about. Pool Ok at the back of the hotel. Great chinese near by well worth a visit, exit hotel, turn right, just before you take the... More

Stayed for a conference at CalTech. It is the only intercontinental hotel group hotel in the area. The setting is a little bit unusual, but it is very quiet because it is away from the street. The check-in was quick. Got a call from the front desk after I set down. This was a very nice gesture. My room was... More

We have stayed at many Holiday Inn Express hotels and were very disappointed in this one. The room, 201, was small overall. There was a huge dresser that took up a lot of space in the room. The shower was smaller than a cruise ship shower and the sink was small and outside of the bathroom. There was no room... More