Courtyard Hotels are among our favorites when we travel. They are being nicely upgraded as we found when we stayed at the Courtyard El Segundo, just south of LAX, on 2 occasions in late 2012. On this trip in March 2012, the Courtyard Pleasant Hill, a short distance north of Walnut Creek, CA, had just been renovated so we cancelled...
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NEW WIFI BEING INSTALLED AT THE PLEASENT HILL COURTYARD BY MARRIOTT:
We appreciate when our guests take time to complete a Marriott survey (which we recieved) and a TripAdvisor survey. We always love to hear areas in which we can improve.
Now that our renovation is complete, we have uncovered that we do have WiFi concerns which we do try...
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I liked this Courtyard when I stayed here during a business trip in December 2010. This time my wife and I decided to spend a 10 day vacation here and ended up loving it. In the meantime the hotel was totally renovated - inside and out. It is now a perfect example for the new design that will most likely...
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Reviewed 13 December 2010
Thank you so much for taking the time to respond about our newly renovated hotel. Often times, people take time to discuss areas we can improve upon and seldom mention our highlights. I will share your comments with my entire staff...We are excited to see people love the new product.
Hope to see you back at our (YOUR) Courtyard by...
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The Courtyard by Marriott in Pleasant Hill, CA turns out to be a dud.
First, you’re lulled into thinking that this is one of the completely ‘new’ Courtyards by the beautifully renovated lobby area with the welcoming registration kiosks, the touch-screen local information panel, the ‘bistro’ restaurant, the cozy library and sleek business center. This even extends to new décor...
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Thank you so much for taking the time to respond regarding our renovation completed March 3, 2012. We are extremely excited about the product and services that we offer. The concept is new to us (the staff) and our guest; we try our best to provide excellent customer service that Marriott is known for. I am sorry you felt our...
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Although there was construction going on while I was staying, I was informed ahead of time and expected it. It did not interfere with the overall quality of my stay. The staff was friendly and accommodating. My room was clean and comfortable. Breakfast was good. Location was convenient for where I needed to be. There was plenty of shopping and...
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Thank you so much for taking the time to respond regarding your stay with us. I also thank you for staying with us during our renovation which is scheduled for completion on February 28th. We apologize for any inconvenience our renovation may caused. We are almost complete.
Often times, people take the opportunity to discuss the negative aspects of our...
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I had just stayed at the Sacramento Cal Expo Courtyard Marriott where I had the best experience in a Marriott Courtyard, and then came to Pleasant Hill where I was shocked at the conditions. The hotel was $50/night higher in price, the hotel was under total construction which I was never told about when I made my reservation, and they...
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Thank you so much for writing a response as this is the only way for our company to improve upon it's services. We are saddened to hear that you did not enjoy your stay with us. As you know we are under renovation and that does not always make the experience as pleasurable as it could be. I am sorry...
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Maybe it's the rain, but this combined with the reconstruction makes the experience miserable. We are here right now. We planned on a 4 night stay, but we will check out early. Room had only a couple towels, no shampoo. Mattress not comfortable. Last night when checkingn we asked what time was breakfast. We were told 0630-10 AM. We went...
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Thank you so much for writing a response as this is the only way for our company to improve upon it's services. We are saddened to hear that you did not enjoy your stay with us. As you know we are under renovation and that does not always make the experience as pleasurable as it could be. I am sorry...
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This courtyard is located right next to Hwy680 so it's noisy (when you open window for fresh air), otherwise you have to use the AC. Our King room w/ (full size opened) sleeper sofa was very crowded, hardly any room to move around furniture. Small room for 3 adults. Definitely not comfortable for 4 adults. At best for 2 adults...
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Thank you so much for taking the time to critique our hotel...Your experience at our hotel will be shared with our entire staff so we may improve upon the items and areas you feel we must enhance. We look forward to you and your family coming back to experience a BRAND NEW STAY! Our renovation is scheduled: November 28, 2011...
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We stayed here in July for a swim meet since they offered a discount. The front desk staff was very helpful. It was convenient being right across the street from a variety of restaurants.
Thank you so much for taking the time to critique our hotel...Your kind words will be shared with our entire staff. I am glad you found our location centrally located to business's you could patronize. We look forward to you and your family coming back to experience a BRAND NEW STAY! Our renovation is scheduled: November 28, 2011 - February...
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I've repeatedly stayed here for business. The location is nice. The hotel is clean. Everything is in good order. I have no idea why anyone could have a problem with this facility unless they were the cause themselves. There are lots of options in the area, I choose this one for a reason.
Thank you so much for taking time out of your busy day to write a review regarding your stay. Your kind words are much appreciated and I will share them with our entire staff. We do try our best to accomodate all guests and our goal is to exceed their expectations.
Thank you again, hope to see you back for...
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I like to stay in these types of motels that cater to business people, especially for overnight stays, because they are dependable. I know I am usually going to get a certain level of quality. This was the case here. Nice rooms, plentiful breakfast, friendly staff, and a good looking hotel. The pool and gym looked nice, but we did...
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Thank you for commenting on your most recent stay at our hotel. I do understand that some travelers are more sensitive to traffic noise and I am sorry you were unable to get a good nights rest. Next time you are in the area, please let us know and we will try and locate a room on the opposite side...
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