I've had the opportunity to spend ~10 nights @ the Fairplex over the last 90 days and I must say that I've come away impressed. Between the professional and friendly staff, the surprisingly good in-house restaurant, the spacious rooms and the friendly atmosphere in the bar (particularly Nick the bartender), it became a "home away from home" for me.
In...
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I/we have stayed at the Fairplex over 20 times in the last few years. When visiting the area, it has always been our go to hotel. We liked the location, the staff and the easy access to both Pomona, Freeways, Airport etc.
The rooms are nice and having a seperate bedroom from the sitting area/couch is nice. Rooms are appointed...
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Greetings gcto20,
I would first like to thank you for taking the time to review your last stay with us as well as for your loyalty. At the Sheraton Fairplex and Conference Center we strive to provide our guests with a warm and welcoming experience each and every time. Although you rated us high, you did raise some issues that...
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To begin the staff at the front desk were super friendly and extremely helpful! The manager on staff the first night of our stay (Daniel) was so very accommodating in that we chose to remain at the Fairplex a second night as opposed to changing hotels and he was able to hook up with another Sheraton to cancel that reservation...
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Greetings Lisa y,
Thank you very much for taking the time to review your latest visit with us. At the Sheraton Fairplex and Conference Center we strive to accommodate any guest requests that we can so it is pleasing to see that our front office and restaurant staff was able to do that for you. The glowing review is really...
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I spent one night in this hotel this time but it was consistenly as good as it always is. The lobby is very nice and the front desk staff are very welcoming and accomodating. They offered to help with the luggage, gave me directions to my room, called me by my name and had a smile on their faces; everything...
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Greetings TimNAZ,
I would like to thank you for taking the time to review your last visit with us. Here at the Sheraton Fairplex and Conference Center we strive to provide our guests with a comfortable and welcoming experience. Our guests’ needs and requests are top priority so I am glad to see that we have met your expectations. Should...
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This Sheraton has been remodeled within the last few years and is quite comfortable. I stay here often when I'm in town for business (in La Verne) and the staff is great, the beds are comfortable, and the location is perfect for me. It is also just minutes from the 10. I'll continue staying here when I'm in the area....
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Greetings OKPete,
I would like to thank you for taking the time to review your latest stay with us. At the Sheraton Fairplex and Conference Center we focus on providing excellent customer service and providing a comfortable experience our guests will not forget. I am pleased to hear that you enjoyed your stay with us.
I would also like to...
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This was the second time we’ve stayed at the Sheraton Fairplex and once again, it met our needs perfectly. The location in Pomona allowed us to be close to the Ontario Airport and also be within a 20-25 min. drive of all the places we needed to visit during our stay. Altho’ situated in a neighborhood adjacent to the Fairgrounds...
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Reviewed 16 September 2010
Greetings Forestvillian,
I would like to thank you for taking the time to thoroughly review your stay with us. At the Sheraton Fairplex and Conference Center we take pride in providing exceptional care and comfort for our guests. I am very delighted to see that your stay went very well and our hotel met your every expectation. While we believe...
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Let me start by saying this is a very nice facility. It features large suites that are nicely appointed.
That being said, it is probably the most frustrating hotel in terms of mismanagement of any that I have stayed at.
On my last visit, the person at the front desk failed to confirm the type of room I reserved when...
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Greetings Alpine_CAJim,
Thank you very much for taking the time to review your stay with us. As you know, the hospitality industry is ever changing. Due to this, constructive criticism is welcomed more so here than others businesses. I would like to personally thank you for bringing these issues to light. Although you mentioned you feel these were not large...
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Stayed here while attending a family event in nearby Rancho Cucamonga. Staff was very friendly, helpful and welcoming. 1st room we received was on the inside overlooking a roof and large industrial looking vents, not good. Went back to front desk and they happily changed us to an outside room overlooking the park like setting in front of the hotel...
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Greetings Joseph R,
I would first like to thank you for taking the time to review your last visit with us. At the Sheraton Fairplex our staff goes the extra mile to ensure our guests have a memorable experience. I am pleased to see that you enjoyed your stay. Also, since your departure, we have opened our brand new Sheraton...
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Great rooms with ability to lock off one room and sleep 4 (two and two) in privacy. Comfortable beds and convenient parking/access. Restaurant on site. Food quality varies depending on who is operating it. Nice bar in lobby. Very nice conference rooms.
Greetings WAMO32,
I would first like to thank you for taking the time to review your last visit with us. We pride ourselves on making guests feel welcome and comfortable and I am pleased that we met your needs during your stay. In regards to our conference rooms, we are very proud to anounce we have received nothing but rave...
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cannot say enough about front desk staff- Maria to be specific, was over the top in friendliness and customer service. We arrived very late and need to find distilled water for my wifes' sleep machine... your staff helped us find a Target which we got to just at closing... The restaurants were all closed and wehn we got back to...
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Greetings Repomaninclt,
I would first like to thank you for taking the time to thoroughly review your stay with us. Here at the Sheraton Fairplex, our guests’ needs and safety are our top priorities. I am extremely delighted to hear that Maria left such a great lasting impression. Maria has been a long time asset to our hotel and is...
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