Dear Nancy P, Thank you for your comments with regard to your recent stay at the Hilton Garden Inn Oakland/San Leandro. We are pleased that you enjoyed your stay and liked our freindly staff. We appreciate you letting others know about our clean rooms and the hotel area. We have many guests who get excited that we have an In... More

Dear yobbb, Thank you for taking the time to let us know about your stay. I am happy you found our hotel to be clean and accomodating. Our housekeepers work very hard at keeping the hotel and we have a friendly staff that cares. I do greatly apologize for your experience with our fitness center. We have since had maintenance... More

Dear Timothy M., Thank you for taking the time to share with others the pride we take in our customer service here at the Hilton Garden Inn Oakland/San Leandro! We really do appreciate the time you took to write about us. I have a staff that really cares and wants each of our guests to have an enjoyable stay. We... More

Hello Mr. Michael T, Thank you for taking the time to let others know about our great staff and how attentive they are. I am very proud of the staff that I work with because they care and really do want each guest to have a pleasant stay. We appreciate you highly recommending our hotel and sharing with others the... More

Dear VicandFawn, Thank you so much for taking the time to share your expereince during your stay with us. I am happy to hear that you were pleased with your accomodations and the cleanliness of you're room. Our housekeepers work very hard to keep our rooms and hotel clean. Our staff tries to bring personal attention into every guest interaction,... More

Dear Andrew C. Thank you so much for helping us spread the word about our Garden Sleep System beds. They are very comfortable and have the ability to be adjusted for every guest. I personally like a firmer mattress and my husband prefers a softer one. I wish we had a Garden Sleep System bed so we could have our... More

Dear Very Concerned Guest, I do sincerely apologize for your unpleasant experience. Car break-ins are rare occurrence at our property, and our desk clerk was mistaken when he/she said it happened once a month. The thief unfortunately must have seen the golf clubs in the back seat of the truck. During our investigation our desk clerks reported that they apologized... More

Dear Valued Guest, Thank for taking the time to inform us of the issues you had. It very important for us to know when there is an issue so that we may have it addressed and ensure that it does not happen again. I assure you that the issue you had with the bathroom is not a standard and we... More

Dear Richard H., Thank you for being a loyal guest of our Hilton Garden Inn and sharing with others how friendly our staff is. I am happy you enjoyed breakfast in the morning. I hope that next time you will be able try our new dinner menu. We look forward to welcoming you back to the Hilton Garden In Oakland/San... More