I've always had a decent experience at Courtyard hotels and this one is no exception. The desk service was friendly and they even gave me a dining voucher. There is only one restaurant within convenient walking distance (a diner with huge portions), but a shopping center and a Target are pretty close by, and the hotel is right next to...
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Your comments are greatly appreciated! I am so glad that our hotel was able to meet your requirements as well as upholding the Marriott reputation. Our goal is to provide the best customer service to our guests so they walk away with the same feelings you have shared in your review. Thank you for staying with us and I hope...
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Booked on Priceline and got a good deal. Checked in easy and was offered a fresh cookie. The staff were all friendly and helpful although the breakfast staff were a little slow which was a very minor annoyance. The room was clean and well equipped, everything worked and I didn't notice any weird odours at all. I used the gym...
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I want to thank you for you kind comments regarding our hotel! I am always happy when a guest shares a positive experience. Your observation about the breakfast service was shared immediately as it is something we work very hard to maintain. I hope you return to our hotel when you are in the area again and that your loyalty...
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The room is huge, the decorating is nice, the flat screen t.v.s are great, but what is this smell? We got here two hours ago and we're exhausted so we aren't going to try and change rooms right now, but however you describe it, body odor or dirty socks, it's not good.
Thank you for you generous comments regarding our room amenities. We strive to make our guests stays as comfortable as possible. I understand your concerns regarding the odor issue you experienced upon arrival. We have found that the smell will subside after a period of time as it never stays in one place for too long. That is why its...
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I stayed in room 228 I believe and on the second night of an extended stay I checked out. I'm not overly sensitive to smells but this room had a strong BO smell. The room seemed very nice and clean but I couldn't take it. They wanted to charge the cancellation fee but did waive it after a few minutes....
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Thank you for your comments regarding your stay. I want to assure you that we are following up on the smell in the rooms that you mentioned. We have already brought teams out to inspect the air quality in and outside of the sleeping rooms. Unfortunately nothing concrete has been determined. We will stop at nothing until the issue is...
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My family of five stopped here overnight during a long weekend trip along the central / southern CA coast. The hotel is new, quiet, and basically has its own exit off the 101. We were stopping at such places as San Francisco, Monterey, Carmel, Solvang, Santa Barbara, etc. If you're looking for a place that offers a quiet night's sleep...
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This is a nice basic Marriott Courtyard hotel. A nice safe bet for San Luis Obisbo.We had a beautiful view of a creek and the rolling hills just outside our window.
I want to thank you for your kind comments regarding your stay. It gives me great pleasure to know that you enjoyed the property and all it has to offer. Your loyalty to Marriott is much appreciated and we hope to see you in the near future.
Sincerely,
Lindsey Ridgeway - General Manager
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We always stay at Marriott's but after this visit we have changed our tune. We were in town to visit Hearst Castle and Paso Robles Wineries. After touring downtown San Luis Obispo for the day we returned to the Hotel after our dinner. Husband wanted to watch the News and Jay Leno. We immediately got a phone call from the...
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Thank you so much for taking the time to share your comments regarding our property, it is much appreciated. I apologize for any miscommunication with the follow up regarding your stay. It is our goal to make sure all guests feel accommodated and taken care of. We regret falling short of any expectations that you may have had, and if...
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Stayed there overnight on the first night our California Road-trip (San Francisco to San Diego).
Plenty of free parking outside the hotel. Check-in was fast and effective and the staff friendly. The two rooms we had were clean, large and had all the furnishings one would expect at a Marriott Courtyard hotel. We had an excellent night’s sleep and had...
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We really liked this place in so many ways. The rooms were spacious and nice, and were nicely appointed with new furniture. However, the furniture smelled! We had read the other reviews mentioning a moldy odor, as well as the manager response that the smell was coming in from outside. But we changed rooms a couple of times due to...
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Thank you so much for posting on Trip Advisor in regards to your stay with us. Your comments are greatly appreciated. I have read your thoughts about our furniture having an odor and passed the information on to our Maintenance Supervisor. He is looking into it immediately to see if there is a connection. We have had environmental services out...
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The room is well equipped. The hotel is nicely placed, has pretty grounds and the staff so far has been nice. Great view from the west side of the property.
I do like the Paul Mitchell conditioner, thanks for that. Shower was hot, water pressure so-so.
There are lots of pillows, the bed is NOT all that comfortable. It's one...
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I want to thank you for sharing your comments regarding our property. We appreciate all feedback and yours was quite helpful. I was glad to read that you noticed our new Paul Mitchell amenities. We felt it necessary to upgrade our complimentary items so your acknowledgement was nice to receive. I apologize that our lighting in the rooms was not...
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