I only read reviews for the bad ones; I figure if I can "handle the worst" - I can handle the place. The negative reviews on this hotel are just insane. Regarding the breakfast, it's continental - what the heck do people want? Rooms are clean. The staff is just absolutely incredible. I don't know how places like Wyndam, Marriott,... More

The room was very noisy all night long. Workers (hotel guests) apparently frequent there overnight stay at this location. They come & go all night. The breakfast was joke. No juices, no fresh breakfast rolls, no bowls for ready mix oatmeal. Had to use a oversize coffee cup for cereal. It was obvious they had to cut back on expenses... More

We planned to stay there for one week in May but ended up "extending" it to two weeks. Nice place to stay and close to San Rafael Downtown. Staff were great- from Debbie, Sam, Tammi, Teresa to Tommy the Maintenance Manager. Our recliner (YES, there is a recliner in the room!) mu-lfunctioned but Tommy replaced it with a new one... More

We recently had a 2 night stay and got 2 rooms. First, the location was in a industrial area. Second, the pool had too much chlorine and made my eyes burn for some hours. Third, the gym had only manual machines that you had to power with your body. So when u were selecting your workout you had to pedal.... More

My husband, my two cats and I are current guests of the Extended Stay America, San Rafael, CA. We have had a wonderful stay! We are always greeted warmly, housekeeping is completed on time and with smiles, our privacy and the care and concern for our pets is respected, and our one maintenance issue was addressed immediately and with the... More

Was only here for one night but the rate was good for this part of the Bay area. Clean hotel, helpful staff, good proximity to expressways, quiet. The room was big. I slept well. They have a pool, workout room. No complaints.

We stayed here while taking sailing lessons in Richmond. The property is clean, modern and quite lovely. The indoor pool is perfect for playing around a bit or doing some aqua exercises; you won't be swimming any laps, though. The room does not make you feel closed in or cramped at all. It even has a recliner, table, desk, DVD... More

Lovely hotel. Modern, comfortable, safe, clean, and professional friendly staff. Beautiful view of the Bay bonus. The kitchenettes are perfect. I recommended this hotel to my boss to as a cost-effective way to accommodate my other colleagues for our projects in San Francisco, Richmond, Vallejo, and San Rafael.

We stayed here for one night on our way into San Francisco. The room was very spacious and included a comfortable bed, kitchen area, small couch and recliner and a good sized-bathroom. The furnishings are a little worn but is still a very good value. The highlight here was the staff. Very friendly from when I first called, through our... More