It's my first time to US. This hotel is my first stay. It has a quiet environment , which is good for the rest. The stone house, which is inside this hotel, provides the delicious food. I especially recommend the sea food.
My only advice is to get a larger TV in the room. The current one is a little...
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Stayed here for two nights in May while attending a family function in Los Gatos (approximately a 15-20 minute drive). The hotel is located just off the main highway to Santa Cruz but you hear no road noise in the rooms. Parking at the hotel is either self or complimentary valet. We used both. The parking lot is small and...
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Stayed here last week for one night. Clean and nice but a high end Hilton. Great staff. Room was clean and quiet. Will stay here again. Ten minutes from the city of Santa Cruz.
Dear kmiller1k,
Thank you for your recent stay at our hotel! I am glad to hear that you enjoyed your stay and that you were able to experience our warm Hilton hospitality. We look forward to welcoming you back again soon.
Sincerely,
Rich Higdon
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Upon checkin - Not at all helpful - extremeley professional - NO attempt to provide customer service - said such things as "we can't answer phones - we are too slammed!" and "we're full - you can't expect your room to be ready!" Not the best way to represent Hilton - ruins the experience from the start of the stay......
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Dear xoxo27,
Thank you for taking the time to share your experience with us. I apologize that you were treated with an undesirable level of customer service while checking into the hotel. This is not typical of our hotel or staff and I have addressed these issues with our teams. I would like to speak with you regarding your experience,...
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The location wasn't that far fom beaches and dt Santa Cruz, it was a beautiful property I just felt very strip mallish. In saying that the staff and everyone there was amazing. Price was a bit high but it was a nice trip. During the week stays are often cheaper.
Dear statey,
Thank you for the kind review. I am delighted to hear that you enjoyed your weekend getaway and that the hotel property was to your liking. I am glad you were able to experience our warm Hilton hospitality and that our hotel team made you feel welcome. We hope to see you return again soon.
Sincerely,
Rich Higdon
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Quiet location outside of Santa Cruz, great swimming pool area, nice staff, comfortable bed and cheap breakfast buffet.
Dear Chiara R,
Thank you for taking the time to share your experience with us. I am happy to hear that the hotel staff took such good care of you and that the amenities of the property were to your liking. We hope to see you return again soon!
Sincerely,
Rich Higdon
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Our family of four (two under eight) stayed here at the end of March. The hotel grounds and rooms are what we expected from a Hilton - clean and well-appointed. We had dinner at their onsite restaurant and everyone was satisfied with their meals. What sets this hotel apart from others we've stayed at is their outstanding customer service. From...
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Dear Baker1997,
Thank you for your recent stay at the Hilton Santa Cruz/Scotts Valley and for the gracious review. I am delighted to hear you had such an enjoyable stay and that we were able to exceed your service expectations. Our guests’ satisfaction is extremely important to us and we always try to deliver outstanding customer service. We look forward...
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If you are a Hilton Hhonors member, you will be treated like royalty! I was upgraded to a beautiful suite with a fireplace upon checking in. The setting is hillside for a nice quiet stay. The property is always clean, and staff are super friendly. My only complaint is the meager Hhonors breakfast buffet...not much of a variety; however, the...
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Reviewed 26 April 2011
Dear businesstraveler155,
Thank you for taking a moment to share your recent experience with us. I’m glad you were able to experience our warm Hilton hospitality and that you enjoyed your suite. I would also like to thank you for your review of the HHonors breakfast buffet, we use our reviews to provide insight into our offerings and I will...
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My hubby and my teen daughter stayed here during a college road trip. We had been on road for 7+ hours, tired, hungry. We tried to find someplace to eat on the way, but decided to just eat at the hotel.
The front desk was welcoming and friendly. May I say I really appreciate a welcoming smile? It means something...
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Dear aswessen,
I would like to personally thank you for your recent stay at our hotel and for the kind review. I am delighted that you and your family had such an enjoyable experience and that our team made you feel at home. I will share your kind comments with Eva McClure and let her know that she helped contribute...
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Hotel in quiet setting off hway 17-rooms at big and clean. ask for specials.try to get room facing the forest. friendly staff and very helpful and fun. exit mt. hermon road-complimentary parking is a plus, but when we were ready to go into pool or jacuzzi found out they were both under repairs and no signs or no one told...
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Dear srimanone,
Thank you for taking a moment to share your experience with us. I am glad you enjoyed the guestrooms and that you found the staff to be friendly and helpful. I apologize that you were not informed that pool and Jacuzzi were closed during your stay. We hope to see you return again soon.
Sincerely,
Rich Higdon
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