I stayed here on two occasions on back to back weeks for two nights each. Overall, the staff was pleasant but not overly friendly. The only real issue I had was with the beds in both rooms. They need to change the mattresses as they are caved in on both sides with a high point down the middle. I recently...
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This hotel has an amazing restaurant and an outstanding staff. My husband and I stayed here for three days because it was the only thing available during graduation weekend at SFSU. We had stayed at other hotels in this industrial complex and thought we knew what to expect. Aside from the fact that all of the hotels in this area...
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Thank you so much for reviewing our hotel! I read your review with great pride and I could not agree with you more the Food & Beverage team does an outstanding job!
I am very happy you stayed with us and we look forward to your next visit! Have a wonderful day!
Ryan Frederick
General Manager
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I usually dont start a hotel review talking about the shuttle drivers but 2 guys (Lynn and Jae Lin) both went above and beyond the call of duty.
1st I was stuck in downtown SOUTH San Fran, I noticed the shuttle van from my hotel dropping off a guest. I was surprised since most places are strictly to the airport...
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I sincerely appreciate you taking the time to review our hotel and specifically our van drivers and how friendly they are.
It is always great to recognize our team with great reviews like this one, thank you!
We look forward to your next visit!
Ryan Frederick
General Manager
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The staff makes this hotel special. I had 4 people serving me at dinner and they all genuinely wanted to make sure I was taken care of. You can tell when it's not genuine and here...it was. Special thanks to Chad and the night restaurant staff...great service. The hotel is the usual HGI, but the staff makes it special. I...
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Thank you for taking the time to review our hotel! I am especially proud of this review because of how you pointed out our "genuine care" for you as our guest. We take extreme pride in customer service.
I will be sure to share this with Chad and the team! We look forward to your next stay with us!
Ryan...
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Lovely hotel, with nice hot tub and small indoor pool-sorta heated. But no free breakfast. Free coffee and tea all day long, Next to airport, so you will hear planes going over if you are a light sleeper. In an industrial, business area, a few miles from any restaurants, althought you can order food from the grill restaurant in the...
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I truly appreciate you taking the time to review our hotel! It is great to hear you enjoyed our Great American Grill on-site restaurant.
We look forward to you staying with us again next time you are in the area!
Ryan Frederick
General Manager
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I am a Hilton Honors member that called to find out some info about the hotel for my upcoming stay.
I have never used a HG, so I wanted to know about their breakfast policy. (ncl or extra and if extra about how much for a typical breakfast) My gosh you would have thought I was asking her to explain...
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Thank you for taking the time to provide feedback! I am currently investing why you would have received such poor service. I can assure you this is not a normal occurrence for us as we take extreme pride in providing world class customer service.
I am on vacation until Tuesday but you will receive a response shortly from the hotel....
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What is the difference between a really nice Hampton Inn and the Hilton Garden Inn S.F. Airport North (in SOUTH San Francisco)? A far better breakfast (for about $13 unless per person) and trampoline style (i.e. extra bouncy) mattresses. The facility is nice, new, clean and uses materials straight out of Home Depot's mid-price point lines. Don't expect high end...
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Thank you so much for taking the time to review our hotel. We are certainly glad you enjoyed your stay with us!
We pride ourselves on being clean and friendly and we appreciate you recognizing that!
Thanks again for staying with us. We look forward to your next visit.
Sincerely,
Ryan Frederick
General Manager
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The hotel is 5 min drive from the airport. very clean and comfy Bank of america ATM across the road Took us 25 min to drive to city center
Thank you so much for taking the time to review our hotel! We couldn’t agree more that our location is very close convenient to everything.
Thanks again for staying with us. We look forward to your next visit.
Sincerely,
Ryan Frederick
General Manager
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After shopping and eating in Foster City, my wife and I, and our children 8 and 10, stayed here for an overnight just to have some time together and to get out of the cold windy weather. We were lured by the indoor pool, which is rather rare in this area. The kids eyes got big when they saw beach...
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Thank you so much for taking the time to review our hotel. We are certainly glad you enjoyed your stay with us!
That is great you took advantage of our hot made-to-order breakfast and our indoor pool!
Thanks again for staying with us. We look forward to your next visit.
Sincerely,
Ryan Frederick
General Manager
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I enjoyed a week stay at this hotel recently and I can give it a very good rating. They were very helpful in accommodating an early check-in, since my flight landed a few hours earlier than their designated check-in time. The room was spacious and clean throughout. Room service was prompt and the food was pretty good, though not much...
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Thank you so much for taking the time to review our hotel. We are certainly glad you enjoyed your stay with us!
We pride ourselves on being clean and friendly, I sincerely appreciate you recognizing our team!
Thanks again for staying with us. We look forward to your next visit.
Sincerely,
Ryan Frederick
General Manager
More
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