By far a cesspool, it must have been sold to a third party – upon entering the lobby, the front desk clerk was very rude and unprofessional, my bedroom emit a terrible smell, pillows smell like perspiration. A?C was loud despite having paid $109 per night.
NO wifi, NO DSL, The place stunk real bad . In the morning the...
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We sincerely apologize that you did not enjoy your stay with us. We appreciate your valuable feedback so that we are aware of what areas need improvement. Our front desk staff is expected to provide continuous exceptional service to our valued guests. Providing anything less than exceptional service is completely unacceptable and will be confronted immediately in our operations meeting....
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WOW - since my last stay the hotel as added/upgraded these Deluxe Rooms that are totally cool. The best thing was the new beds that are very comfortable...one of the best I've had at a hotel. They have added a great evening social hour that is fun and has lots of munchies and wine. Since last time I stayed the...
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Reviewed 21 March 2011
Thank you for your valuable feedback. We are pleased to hear that you found our new Deluxe Rooms exceptional. We are receiving raving reviews on our Deluxe Rooms. We are also glad you joined us for our Hospitality Hour. The warmer weather has permitted us to host our Hospitality Hour outside in our Courtyard. Thank you again for taking the...
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We stayed here when our apartment was being repainted and getting the pipes done. We paid a rate of $99/night which was great. Yes the rooms are a little bit old but was spacious enough for me and my family. The tv in our room was a little fuzzy but it did it's job. The complimentary breakfast was good. Just...
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Thank you for your valuable feedback. We are happy to announce that we have completed renovations on the third floor of our hotel. You can inquire about these rooms if you would like to experience the upgrade in amenities and modern style. Thank you again for your post and we look forward to your next visit.
Yours in Hospitality,
Maple...
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Three of us stayed there for a swimming meet. The initial impression was very good. The room had an old apple core under the A/C unit and trash under the beds.
The maid did a very poor job cleaning the room, dumped on of our bags over and didn't even try to put it back. She left the flatware from...
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Firstly, we would like to apologize for the unsatisfactory condition that the room was in at your arrival. Our housekeeping staff is trained to conduct thorough inspections of all our rooms so that they are clean and presentable. This incident is unacceptable and will be announced to our housekeeping staff immediately. Thank you for informing us of your experience. Moving...
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The lobby was nice and looked appealing, when we walked in the room, it looked nice and appealing. Our only complaint is the bathroom. The bathrooms are extremely small and in need of a serious remodel. They do have a nice looking pool, and a descent breakfast.
Thank you for your valuable feedback. We are pleased to hear that your enjoyed your stay. We always consider our guests suggestions for a better experience on their next trip. We recently remodeled our guest rooms on the third floor. Our deluxe rooms have top of the line amenities, as well as new furnishing and larger remodeled bathrooms. We hope...
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Great complimentary breakfast, super happy hour. Wireless internet worked well in the room. Liked the body wash and shampoo. Good lighting for shaving in bathroom. Nice pool and hot tub. 2 complaints....low showerhead for 6'+ humans and a hard bed.
Thank you for your valuable feedback. We are glad to hear that you have enjoyed our American/Asian Breakfast Buffet and Hospitality Hour. We pride ourselves in providing a hardy well balanced breakfast, appetizing hors d'oeuvres, and refreshing beverages for our valued guests. We apologize you did not enjoy our comfy beds. We will inspect our showerheads so that they are...
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Initial impression of hotel upon arrival was disappointing as it looked tired and décor was not up to date, the room gave the same impression and could do with renovation. The bathroom was below par as the water pressure was poor and sink was semi blocked. Noise could have been a major issue, as the walls were thin and I...
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Thank you for your valuable feedback. We apologize for your less than satisfactory stay. We are currently in the process of room renovations to enhance the stay of our valued guests. In addition, we strive to make every effort to improve our amenities, not excluding our complimentary hot American/Asian breakfast buffet. We hope that you will consider our hotel on...
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We have stayed at the Maple Tree Inn many times.
Monday through Thursday there is a cocktail hour with two drinks each and hot snacks.
The daily breakfast offers many hot and cold choices---eggs, sausages or bacon, biscuits and gravy, miso soup, waffles, cereals, fruit, yogurt, pastries, juices, coffee and tea, and more.
Rooms are comfortable, plenty of parking, computer...
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We are very pleased to hear that your stay at our hotel was enjoyable. We pride ourselves in offering exceptional amenities to our valued guests. We hope you will return on your next trip to the area.
Maple Tree Inn
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The hotel is decent at around 100 USD per night, especially bearing in mind the horrendous quality of all the other properties you can glimpse along El Camino all the way to Palo Alto. However:
1) There seems to be Internet only in one room in the hotel, the VIP business room, which houses a newer TV, DVD player, and...
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Firstly, let me apologize for your less than satisfactory stay at our property. Our goal is to make every guest's experience as pleasurable as possible. We are currently in the process of room
renovations and our goal is to enhance the stay of our guests. We are aware that the internet connection has been flawed, but we are currently in...
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I had a bad feeling about the hotel upon my arrival! But it was after 11pm when I arrived and the front desk clerk was nice. I can't say for sure if this is where I was bitten by bed bugs as I stayed at three hotels that week - This was the first one. But I definitely saw and...
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Thank you for your valuable feedback. We apologize that your stay was less than satisfactory. We reasuure you that this is not a hotel wide issue. It has nothing to do with the cleanliness of the hotel. It has been said bed bugs can be brought over by travelers (internationl and domestic) through luggage and clothing. We work with Orkin...
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