Hi Kelley! Thank you for the feedback, and we appreciate the details! We are very sorry that the accommodations were not what was expected. We highly recommend that guests call us to discuss the room type, location and amenities for their reservation. The Standard King that was reserved is one of our most affordable options, but we do have Deluxe accommodations that offer granite finishes, lake views, some include full kitchens, as well as larger suites that can sleep up to 8. We are always happy to discuss what is available. We do have an older Tahoe style, relishing in the 1960's construction. We have updated many of the rooms under the new ownership, and we will continue to upgrade the accommodations and details. We offer local coffee in the office, assorted teas, lemon water and house-made muffins in the morning. Our office is not fancy, but more rustic, and includes complimentary beach chairs, board games, local newspapers and all of the insider information for hikes and adventures. We also offer complimentary cruiser bicycles, paddle boards and kayaks for guest use, as well as high-speed WiFi, a pool and hot tub, a fire pit area and access to the lake directly across the street. Our goal is never to have a guest be left unsatisfied, and we pride ourselves in being very upfront and honest about our property, amenities and accommodations. If a guest is looking for a lake front experience, we are more than happy to recommend other local venues that may better suit their expectations. We focus on a low price point, even with the high summer demand in the North Lake Tahoe area, and we do not charge a resort or service fee at our property. Our guests are our most helpful source of feedback, and we will continue to outline details of our property in a more clear manner for our future guests! Thank you Kelley!