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BEST WESTERN Heritage Inn

2.0 of 5
1420 East Monte Vista Ave., Vacaville, CA 95688
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BEST WESTERN Heritage Inn
Ranked #9 of 14 hotels in Vacaville
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62 reviews from our community

    Trip type
Traveller rating
    14
    26
    8
    6
    8
Date Rating
Forest Grove, Oregon
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 30 April 2013

This is just your basic Best Western hotel. Check in was fast and accurate. I asked for a ground level room and they were able to accomdate that request. We reserved the three queen room and the room that we had was very large and had two beds in the main area and a separate bed in a small room.... More

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Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
21 May 2013

Dear Benjamin, Thank you for your feedback, we appreciate any comment and suggestion that can help us improve, hope we can see you next time you are in the area. More

Monroe, Washington, Usa
1 review
4 of 5 stars Reviewed 29 April 2013

We come every year to every other year to pick up package bees. The font desk is always polite and gets me in FAST. I will always stay there when I'm in the area! Its extra cool that the ladys at the front desk remember us from over the years, and that they are still there too!!

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Review collected in partnership with Best Western

Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
21 May 2013

Dear Shannon, Thank you for your review and your comments, we look forward to see you on your next visit. More

Riverside, California
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 27 April 2013

This was my first and last visit to the Heritage Inn. The hotel is old and not really well maintained. Many of the "guests" are workers from some project in the area. They lounge around smoking and drinking at the pool and common areas just outside the NON-SMOKING rooms. The balcony offered an excellent view of the drive through for... More

Was this review helpful? Yes 1
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
21 May 2013

Dear Chuck, As per our emails, we are taking messures to ensure this won't happen again. Again, I really apologize for your experience with us and hope you will give us another chance next time, Thank you. More

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Folsom, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 April 2013

I stayed here for about a week and there are a lot of things wrong with this place. It is expensive considering what you're getting. The look is very dated and upkeep seems a bit lacking. The room itself is ok. The breakfast is terrible. What was annoying was that there was a lot of kids staying there that particular... More

Was this review helpful? Yes 1
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
10 April 2013

Thank you Mr. Wang for posting a review on our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are in the process of an update on the outside of the property and extending our breakfast area. Your satisfaction is important to us and we will be using the feedback you... More

Fairfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 April 2013

We originally made reservations at the Marriot in Vacaville, We we told that no rooms were availabe due to an unexpected stay over of Military personnel. The Marriot asked us if we could stay at the Best Western and they would pay all expenses. We agreed. We were not to happy with the way the hotel looked in general but... More

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
3 April 2013

Thank you very much for your time in writing a review for our property and we really appreciate your feedback, we are happy that Alicia and Jennie provided you an excellent customer service, we are constantly looking to improve our property, our pool was out of service due to new ADA federal regulations, but as of today, is back on,... More

Howeyinthehills
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 March 2013

I checked into the hotel on Friday March 1st and on March 2nd at 11:10 I was thrown out of the hotel! I went to breakfast across the street and I was aware that I had left my luggage in the room.I stopped by the front desk to send a email before and the front desk was calling me at... More

Was this review helpful? Yes 2
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 January 2013

During our stay in Vacaville, our rental car was broken into and we had over $1000 worth of electronics stolen, along with our credit cards and IDs. We had to check out of our hotel at 11, but the staff let us store our baggage in their back office and work from the lobby while we waited for the insurance... More

Was this review helpful? Yes 1
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
12 February 2013

We are happy to hear that you enjoyed our accommodations, breakfast and staff and we are sorry that your vehicle was broken into at the lake, thank you for your comments, See you next time. More

Peoria, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 January 2013

This was my first stay in this hotel and I'm glad I did. The room was large and comfortable with many amenities. The fridge and microwave were great to have. The bathroom was clean and all te plumbing worked properly definately a plus! I travel for business every month and I'll definately stay here from now on.

Was this review helpful? Yes 1
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
5 February 2013

Thank you very much for your review, we are very glad that you enjoyed your stay with us and that you will be back, we hope to see you soon More

Pahrump, Nevada, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 31 December 2012

The room was large and very clean. We were really glad that it was not a party place. The bed was very comfortable. We would stay again. The only problem we had was the wireless did not work. When my husband asked the front desk, they didn't know how to help.

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
9 January 2013

Thank you for taking the time to write a review for us and for the nice comments, I apologize for the Wifi situation you encounter, We hope to see you next time. More

Rome, Lazio, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 December 2012

I had to check in late at the Best Western Heritage Inn but they were very accomodating about that. The young man who checked me in was very knowledgable with the place, the area and also offered assistance with the service at the hotel, very nice and sweet. The room itself was big, lots of space, little fridge and microwave,... More

Was this review helpful? Yes 1
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review
9 January 2013

Thank you very much for your nice comments on our property and staff. More

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Additional Information about BEST WESTERN Heritage Inn

Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western
Address: 1420 East Monte Vista Ave., Vacaville, CA 95688
Phone Number:
Region: United States > California > Vacaville
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
Ranked #9 of 14 hotels in Vacaville
Price range (per night): S$95 - 124
Hotel Class:2 star (2*)
Reservation Options:
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