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All 7 Walnut Creek hotels

Embassy Suites Hotel Pleasant Hill-Walnut Creek

3.5 of 5
1345 Treat Boulevard, Walnut Creek, CA 94597
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Embassy Suites Hotel Pleasant Hill-Walnut Creek
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Ranked #3 of 7 hotels in Walnut Creek
Most recent review
5 of 5 stars Reviewed 19 June 2013
Jim P El Dorado Hills
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276 reviews from our community

Traveller rating
    92
    95
    40
    24
    25
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Families
85
 
Couples
37
 
Solo
25
 
Business
89
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
El Dorado Hills
1 review
5 of 5 stars Reviewed 19 June 2013 NEW

Wish to pass along our thanks to the Embassy Suites team in Walnut Creek CA for their efforts in making our stay so enjoyable. The facility is beautiful, the rooms clean large and comfortable and breakfast was delicious. We will be back. .

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Dallas, Texas
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

This was by far the best Embassy Suites I've ever visited. The location is great; right across the street from the Pleasant Hill BART stop and in the middle of the Contra Costa development. (note: my room was at the front of the hotel and you could definitely hear the occasional trains, so request a room towards the back to... More

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Lovemykoi, Director of Sales at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
14 June 2013

Hello and thank you so much for the comprehensive, detailed and wonderful review of our hotel! We would also like to thank you for commending Victoria, our fabulous Lobby Ambassador. Victoria is always ready and willing to go above and beyond for our guests. We would love to have you come back and visit us again soon! Tracy Gimbel Director... More

Papillion
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

From the moment we arrived at Embassy the staff was so helpful and kind. The valet was amazing and sincere! The check in was fast and the staff was great as well. The rooms were always cleaned nicely and so comfortable! The food was great at breakfast and again the staff was amazing. Thanks for making our staying so awesome!

Review collected in partnership with Embassy Suites Hotels

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Lovemykoi, Director of Sales at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
14 June 2013

Hello Steve and thank you for the great review on Trip Advisor. We are delighted you enjoyed your stay and that our staff exceeded your expectations. Please come back again soon. Tracy Gimbel Director of Sales More

Santa Paula, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 12 June 2013

I generally like Embassy Suites a lot, mainly because of the voluminous, plant filled-interior courtyards and the yummy, made to order breakfast. We arrived at this hotel and noticed a herd of happy kids and teens moving about the spacious indoor courtyard/atrium. They were enthusiastic and noisy and that was just fine at 3 p.m. but by 10 or 11... More

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Lovemykoi, Director of Sales at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
14 June 2013

Hello Adnora and thank you for your review. We apologize that your sleep was interrupted by the BART train and the teens in the atrium. While the BART is a great way to travel to San Francisco to see the sites, some of our guests are sensitive to the noise from the trains and they request a room on the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 June 2013 via mobile

The breakfast was great although there were so many people it took forever to get food. Loved the evening drink thing. The rooms were very clean but kind of lackluster. Nothing special and no bathtub. The beds were firm. The lobby of the hotel was very pretty and the valet service was convenient. Staff was friendly, too. Pool is small... More

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Lovemykoi, Manager at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
11 June 2013

Thank you for your review of our hotel. We are sorry to hear that some of the amenities our hotel offers were not up to the Embassy standards for you but are glad you enjoyed the attitude of our staff and beautiful lobby. We would like to welcome you back again. Tracy Gimbel Director of Sales More

Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 June 2013

Staying here again. If anything, the service gets better everyone I stay here. The servers are so helpful and nice. The front desk personnel are very professional and accommodating. Combined with the convenient location next to BART, this hotel is hard to beat.

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See 2 more reviews by BarbarossaMD for Walnut Creek
Lovemykoi, Manager at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
11 June 2013

Thank you for the great review of our staff and location. Our convenient location to the Bay Area Rapid Transit system is great for our guests who want to venture into Oakland and San Francisco for sports events and excursions. Please come back soon! Tracy Gimbel Director of Sales More

gardnerville, nv
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 June 2013

I stayed here for over 2 months. Booking for two weeks at a time I should not be paying for the full parking rate which is $16/day. When I left the first time I saw that in the middle of the bill there was a week where I was charged the full parking rate. This was cleared up after I... More

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Kyle O, Front Office Manager at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
4 June 2013

Thank you for sharing your review of your September 2012 stay at our hotel. We sincerely apologize for any billing errors and inconvenience you experienced. It is always our goal to make every guest feel as comfortable and appreciated as possible and I regret you did not experience this. We hope you will consider staying with us again in the... More

Fresno, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 29 May 2013

When we arrived on Friday 5/24 to check in, there was a large crowd waiting in the lobby. We stood in line at the counter and were told that the computers were down, had been down for at least an hour, and were expected to be down for at least a half hour more. Apparently, a water dispenser was moved... More

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Kyle O, Front Office Manager at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
31 May 2013

I would like to take the time to again apologize that your stay was a less than optimal experience; unfortunately spurred by our entire system being down at your time of check-in. We have taken the time to fully review all of your concerns and I have been in contact with you personally to address your experience. Our staff takes... More

Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 28 May 2013

Great recent stay. Great happy hours and breakfasts. Easy in and out of San Francisco by the BART which is just across the street. It is about a 30 or 40 minute ride but staying out of the SF downtown area was much more cost effective and the suites were as nice and bigger than most of the high dollar... More

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Tracy G, Director of Sales at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
30 May 2013

Hello and thank you for your review! We are so glad you enjoyed your recent visit. Our BART train line is just across the street and saves money and time getting to San Francisco. We hope to have you back again soon. Tracy Gimbel Director of Sales More

Washington DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 May 2013

Beautiful lobby in the business district of Walnut Creek, CA. Parking very expensive, $18 per night; but there is overnight street parking around the corner; must move car by 9am. Rooms very large, great beds, wonderful complimentary breakfast. Great lobby!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tracy G, Director of Sales at Embassy Suites Hotel Pleasant Hill-Walnut Creek, responded to this review
30 May 2013

Thank you for the great review on Trip Advisor. We hope your visit with your grandchildren was a happy one! Our Atrium lobby with tropical plants and our beautiful Koi fish is a relaxing, peaceful place to sit and read or visit with other guests. Next time you are in the area, please come back and stay! Tracy Gimbel Director... More

 
 
Embassy Suites Hotel Pleasant Hill-Walnut Creek
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Additional Information about Embassy Suites Hotel Pleasant Hill-Walnut Creek

Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Phone Number:
Region: United States > California > Walnut Creek
Amenities:
Business Centre Fitness Centre Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 hotels in Walnut Creek
Price range (per night): S$179 - 247
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Embassy Suites Hotel Pleasant Hill-Walnut Creek
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