Stayed overnight due to construction in our area, so wanted a mid-level hotel.
The rooms were reasonably clean, but the service was lacking.
No corkscrew in room, so called front desk. We were told they would leave one at front desk. After walking what seemed like a mile to get to front desk, I was told the only one they...
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Only had time for a one night stay but what a great experience. The front desk team was so polite and check in was so easy. The warm cookie is always a great treat. I was on the 4th floor and the room was newly renovated and spotlessly clean! Even though my room faced the interstate there was no noise....
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Dear Carol M.
Thank you for taking some time to write a comment about our hotel in Trip Advisor. I love the Brewed by Starbucks in the hotel Lobby. As a Starbucks coffee junkie, it's nice to walk down the hall for a fix. Our rooms are nicely renovated now with the exception of a handful that is getting done...
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To be fair, it is worth noting, that the hotel is currently undergoing an extensive remodel and some of the issues we encountered may be remedied by the time the remodel is complete. With that said, this property is far from having a "like new" feel to it. At check-in we were told that the hotel had been overbooked in...
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Dear Metzrs4,
Thank you for your comments about your recent visit to the Doubletree by Hilton Colorado Springs. We are almost done with our renovations and have a few areas that will get done in the next few months including the elevators and pool area. The staff is very excited about the changes and so are our guests. We have...
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My Husband and I had our Wedding at the Double Tree Hotel. All I can say is very good things about the Hotel and staff and our wedding planner. They where always on top of everything and calling back if we had questions. Very nice staff and got our questions answered. On our wedding day everything was set how we...
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Dear Audrey D.
First of all, CONGRADULATIONS!!!!
I'm so happy that your wedding was great and you enjoyed the big day. I remember my big day and it can be pretty stressful not to mention how tired you are at the end of the day. Thank you for your comments about the service at the hotel. I know that my...
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Our daughter had her wedding ceremony and reception at the Doubletree Hotel this weekend. I was unsure about using a hotel for the ceremony but the staff transformed the meeting room into a warm and elegant space, you would never guess we were in a hotel meeting room, it couldn't have been more beautiful. The reception went off without a...
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Stayed there in March 2012. Hotel is spread out. My room was a 5 minute walk to the front desk, bar and restaurant. Had the front desk call a taxi for me to go three miles. Front desk knew the destination. Taxi did not show. Front desk had to call another taxi. I explained I would be late for appointment....
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Dear Mocha 2005,
Thank you for your business and reaching out to us on Trip Advisor about your recent stay with us. I apologize for the shuttle opportunities at the hotel. I explain to our drivers that if it's slow, jump in the van and take care of our guests even though it's outside of our planned mileage range for...
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Stayed here last week after attending a performance at the World Arena. Great warm cookies at check-in, friendly lounge; clean and well-appointed room with a comfortable bed...good value for the money. Some carpeting and decor seem dated, but it is well maintained. I would stay there again if attending a performance or function in the area.
Dear Jim N,
I want to thank you for your comments about your recent stay with us. I’m happy to hear that we met your expectations at the hotel. You definitely have to give us another stay at the hotel as we are almost done with our room renovation. By June 9th, every room will have new furnishings and carpet...
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I have stayed at this Doubletree twice, both occasions were November 2010 and 2011. On both occasions I was attending a conference closeby so the location was convenient. The room was comfortable, though, even though these were non-smoking rooms, there was a musty smell on both occasions which was noticeable in the hallways as well. The rooms were nicely decorated...
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I've stayed here several times in the past. It was fine then, but needs some work today. There were several of us staying here on a business trip and one had problems with her shower. The place needs some refinishing.
Dear Parker3097,
Thank you for taking some time to write a review about our property. The hotel does have a long history here in Colorado Springs and has overall good reviews about our staff and service. We just started our room renovations on February 7th. The first portion of guest rooms are getting released back to the hotel for rent...
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The room we were first put in was on the lower basement level and the room was scary. I did not want to sit or touch anything. Besides the worn & out of date furnishings the room felt like we were in a pit and sliding door opened up to a wall. No view of anything. Now it's the norm...
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Dear PolarBearbeauty,
Thank you for your candid response in regards to your recent visit to our hotel. I will agree with you that the first floor rooms are old and needs some updating. These rooms are great if you want a patio and like the ground level. That said, these rooms are the oldest rooms in the hotel and they...
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