Great location, good size rooms, ok quick breafast included along with a couple of drinks at happy hour. The drinks which include craft beer on tap is served in the breakfast area so it is kind of weird to drink beer surrounded by cereals, etc. Indoor pool and hot tub is nice and is set in the center of the...
More
Thank you for taking the time to review our property. We truly appreciate your honest feedback. The “Plus” in Best Western Plus means increased and upgraded amenities. Some of those amenities include; in-room mini fridge, microwave, 42” flat screen TV, desk and office chair, fitness center, and free wireless internet. Upgrades include bath amenities, breakfast, bedding, pillows and mattresses. We...
More
This property is centrally located close to old town. Its facilities are rather dated and in kind of odd arrangement. Our room was facing the indoor pool and entrance door was in glass providing little intimacy. I would have rather prefer a room with access from car park.
I am so sorry that you were disappointed with your room. We do have several options here at this hotel. We have inside rooms that do not have the glass door and outside rooms that do not have the glass door. We would have been happy to relocate you had we known of your disappointment. We do have a great...
More
We are been impressed with this motel. Its a block from the historic downtown area, which is full of resturants, etc. The customer service is as good as it gets. EVERYBODY is friendly, well mannered and helpful. Room was clean and well appointed. Free drinks in the evening hit the spot. Highly recommend this place from all perspectives.....
Thank you so much for the great review. We do have a great staff here that prides itself on customer service. We hope you return soon! We greatly appreciate your comments and your business.
More
Excellent location for the train ride and you can get a discount on the room wif you buy the train tickets through the hotel. The indoor pool was nice. The room was small but more than adequate. I'd stay there again.
We would love to have you stay again!!! We appreciate your comments and we are very glad that you were able to enjoy our hotel. Please come back and see us again, it is a great place to stay with a great location and a friendly staff.
Mary Kay Dobson
More
I liked the hotel but it is kinda a hotel/motel some rooms have outside halls. There is a free breakfast which was nice and the price was not bad. I did not like the front desk that I was a diamond level at best western and they would not accept it. The beds are old but the pillows were new....
More
Thank you for your input. I am sorry about the experience with the front desk. We do honor all rates for the Best Western Rewards points. I would be happy to check into this for you if you would call the property direct at 970-385-4980 and ask for Mary Kay. I do hope that the rest of your stay was...
More
Very nice staff and we got a little surprise when we got there, two free drinks for each adult! The boys (age 13) loved the indoor pool. The breakfast was wonderful. Would recommend this motel to everyone!
Thank you so much for the nice review. We do offer a great deal for the road weary traveler and we are glad that you were able to enjoy the cocktails and the breakfast. In the summer months you can stroll downtown for meals, cocktails. and great shopping and people watching. We hope that you will return and stay with...
More
We used this hotel as an overnight stay on our trip to northern Colorado. We were pleasantly suprised by the nice town of Durango. This Best Western (there are two more in Durango) is located next to the historic city center. Shops and restaurants are at walking distance, and the railroad station is too (Durango - Silverton Railroad). Anyway, our...
More
Thank you for your input. Our rooms with 2 queen beds do not offer a balcony but with the exception of the ground floor units, our king bedded rooms do provide this option. I do apologize for the groups in the pool area. I would guess that they were here to go skiing and were gone during the day so...
More
My stay at the Best Western Plus Rio Grande was very enjoyable. Friendly staff, clean rooms, with large screen TV's and walking distance to the entire downtown scene. Upon arrival each guest (of age) receives a ticket for 2 drinks each at the nightly happy hour(a very nice touch). Breakfast has something to please everyone. I was in town for...
More
Thank you so much for the review. I do agree it can get noisy inside by the pool if there are a lot of kids in house. We did have a few schools on spring breaks in March so there were times when they were enjoying the pool. The hotel is in a great location, close to shops, restaurants, and...
More
We visited Durango to tour Fort Lewis College and ski at Purgatory (Durango Mountain). It was beautiful and there were friendly people everywhere. The hotel was in a perfect location just off of the Main St. w/beautiful vistas off the back side. We stayed in a suite room that had bedroom and kitchen area. Aside from a somewhat lumpy sofa...
More
Thank you so much for the nice review. We have had some crazy weather this month. It has been a beautiful week but it looks like winter is going to have one more shot at us next week. We do have a lot to offer and we are close to everything downtown and just a couple of miles from Fort...
More
Great stay! We are staying here with family and friends to enjoy some Spring skiing. We have been returning to this hotel for the past 15 years during Spring Break which is indicative of our feelings about this hotel. It is definitely a total package for our needs. The rooms are reasonably priced, as we reserve several rooms for our...
More
Thank you so much for the nice review. We appreciate your kind words and acknowledgement of our efforts. My staff is great and go above and beyond to ensure that your stay is a memorable one. We hope to see you again next year! Have a great summer and be safe in your travels.
Mary Kay Dobson
More
If you own or manage BEST WESTERN PLUS Rio Grande Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
294 Reviews
182 Reviews
212 Reviews
